About this role

Intermountain Health is seeking a Customer Service Associate Bilingual to assist patients with billing inquiries and complaints. The role involves handling inbound and outbound calls, providing accurate information, resolving issues, and ensuring patient satisfaction.

Responsibilities:

Provides coverage for all patients and others for incoming calls and inquiries
Utilizes various computer systems to resolve patient billing questions and document interactions
Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion
Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs
Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters
Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards

Requirements:

Demonstrated experience in customer service, collections or a call center environment
Bilingual certification through Alta Language Testing
Demonstrates basic computer skills
Demonstrates knowledge of excellent customer service behaviors
Two (2) Years of experience in customer service, collections or call center environment
Demonstrates basic knowledge of general medical billing, insurance and billing processes