Customer Service Associate

Role Overview

• The Customer Service Associate Specialist handles the incoming calls from patients for Customer Service.
• Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.
• The Customer Service Associate Specialist performs all customer service and collection activities across the Revenue Cycle.
• Answering patient questions regarding statements
• Posting guarantor payments
• Setting up payment plans within our policies
• Researching and resolving issues with accounts that have been identified by patients
• Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening
• Communicating patient balances
• Meeting collection goals as set by department, and providing excellent customer service for all of our patients
• Must have knowledge of all areas of the Revenue Cycle.

Requirements

• Customer Service and Call Center experience preferred
• 1-2 years’ experience in healthcare industry preferred
• Minimum Education: High School Diploma or GED
• Certifications: CRCR within 9 months of hire.
• Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore better processes and ways to alleviate friction and improve patient and client experiences.
• Experience in physician and hospital operations
• Compliance and provider relations
• Critical Thinking
• Problem Resolution
• Ability to work in a remote work environment

Benefits

• We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.