Customer Service Technician

Razor is hiring a 100% Remote Junior / Entry-Level Customer Service Technician to support users with technical issues and system-related questions. This role serves as the front line between users and technical teams, helping resolve issues and guiding users through fixes.

Responsibilities:

• Respond to user questions and basic technical issues
• Follow guides and scripts to help resolve common problems
• Document issues clearly and track them through resolution
• Escalate more complex problems to engineering or support teams
• Act as a bridge between users and technical teams
• Help identify recurring issues and flag patterns to the team
• Learn how systems work to troubleshoot more effectively over time

Requirements:

• Strong communication skills with a clear, calm, and professional approach
• Problem-solving mindset with the ability to stay composed under pressure
• Ability to follow processes and document steps accurately
• Comfortable using computers and learning new systems quickly
• Good time management skills with the ability to prioritize tasks
• Team-oriented attitude and willingness to ask for help when needed
• Must be eligible to obtain a Public Trust or similar clearance
• Exposure to ticketing systems such as ServiceNow or Jira
• Basic understanding of how software or applications work
• Experience in customer-facing roles such as retail, hospitality, or call centers
• Familiarity with technical environments or a strong interest in IT