Business Process Excellence Analyst

MCGHealth is a healthcare organization dedicated to delivering patient-focused care. The Business Process Excellence Analyst is responsible for evaluating and improving business processes across the organization, ensuring high-quality customer service delivery and facilitating organizational change.

Responsibilities:

• Work closely with cross-functional MCG teams to identify, document, and analyze business processes
• Collaborate with various departments to develop cross-team processes to execute MCG business strategy
• Build process diagram maps in LucidChart, and Draw.io; create process procedural text documents in Confluence; and occasionally develop end-user training materials in PowerPoint or Word
• Lead current-state process documentation and analysis initiatives by identifying requirements, inputs, outputs, resources, and tasks, while documenting processes to uncover issues, risks, gaps and opportunities; drive resolution or mitigation efforts, communicate outcomes to stakeholders, and escalate to leadership as needed
• Implement and execute process improvements and new process designs in collaboration with stakeholders to enhance efficiency, productivity, and customer satisfaction while aligning with organizational goals
• Identify system and workflow infrastructure changes necessary to implement new processes
• Support Manager Business Process Excellence in facilitating key project/kaizen initiatives
• Assist in the change management necessary to roll out new processes and, if needed, develop and deliver process training to internal teams
• Provide stakeholders and shareholders with project status updates, feedback, and reporting on key responsibilities and objectives; identify and engage key stakeholders to participate in, review, and support process documentation, improvement, and development efforts; and ensure alignment on documented processes and enhancements to existing processes
• Provide ongoing administrative support for the MCG Process Library, including enforcing governance policies and documenting process best practices
• Assist Process Owners with setting process performance criteria and establishing regular monitoring and measurement methods
• Identify opportunities to improve personal and team knowledge and skills, including monitoring releases of utilized software to identify new features and investigating new frameworks and methodologies related to process excellence
• Facilitate meetings and/or projects and determine audience and tactics appropriate for a particular discussion. Adapt facilitation style to engage a variety of group settings

Requirements:

• At least 3 years of experience in business process analysis, business process improvement, and/or project management required
• Proficiency in process mapping and diagramming tools (e.g., LucidChart and Confluence Draw.io) is required
• Experience creating informational and/or instructional documentation using PowerPoint, Confluence wiki, Word, or other tools required
• Strong analytical skills with the ability to collect, study, and interpret complex data and analyze business processes required
• Proficiency in Microsoft Office suite, including Excel, PowerPoint, Teams, etc. required
• Knowledge of Process Management and Improvement frameworks such as Lean Six Sigma, ITIL v3, TQM or ISO 9000 required
• Demonstrates strong time management skills, consistently meeting deadlines and managing multiple tasks efficiently
• Lean Six Sigma, PMP, or ITIL certification preferred
• Bachelor's degree in business administration, management, or a closely related field preferred
• Experience participating in workshops, kaizens, focus groups, and making presentations to large groups preferred