Business Analyst - Remote

K2 Insurance Services is a leading MGA providing niche insurance solutions, and they are seeking a Business Analyst to serve as a key liaison between business stakeholders and technology teams. The role focuses on defining, documenting, and supporting the delivery of process and system improvements for specialty insurance products.

Responsibilities:

• Facilitate discovery sessions and working groups with underwriting, claims, actuarial, operations, and other stakeholders to elicit, clarify, and prioritize business needs
• Document and maintain current-state and future-state process flows (including handoffs, exceptions, and controls) and identify opportunities to simplify, standardize, and improve
• Translate stakeholder needs into clear functional documentation (e.g., business requirements documents (BRDs), functional specifications, business rules, process flows, acceptance criteria, and supporting artifacts) that enables configuration and operational execution
• Partner with product and technology teams to clarify requirements, evaluate options and tradeoffs, and validate that delivered changes meet business intent and are usable for day-to-day operations
• Define operational impacts (people/process/policy), support procedure updates, and help ensure teams are ready to adopt new workflows and system changes
• Plan and support UAT by defining scenarios, coordinating business testers, validating outcomes against acceptance criteria, and confirming readiness for release
• Communicate decisions, impacts, risks, and timelines; create stakeholder-facing updates and user guidance; and support training and change adoption as needed

Requirements:

• 3+ years of experience as a Business Analyst (or similar role) supporting technological initiatives, preferably within insurance or financial services
• Must have hands-on insurance experience supporting policy administration and insurance operations (e.g., policy issuance, endorsements, renewals, billing, servicing, workflows, and user support)
• Knowledge of property and casualty insurance processes (e.g., underwriting, rating, quoting, binding, policy administration, and servicing)
• Experience working with configurable insurance or enterprise platforms (e.g., policy administration, rating, CRM, workflow), supporting business configuration needs through clear functional requirements
• Strong facilitation and documentation skills (e.g., workshop leadership, process mapping, business rules, procedures, and requirements traceability)
• Strong analytical and detail-oriented problem-solving skills, with the ability to synthesize complex information into clear, actionable documentation
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across various teams and levels of the organization
• Demonstrated success driving functional outcomes through stakeholder alignment, clear requirements, UAT coordination, and operational readiness (communications, procedures, and training support)
• Adaptability and resilience in a fast-paced, dynamic environment
• CPCU or other insurance designation; CBAP and/or PMP certification