Customer Service Associate Bilingual

Intermountain Health is seeking a Customer Service Associate Bilingual to assist patients with billing inquiries and complaints. The role involves handling inbound and outbound calls, providing accurate information, resolving issues, and ensuring patient satisfaction.

Responsibilities:

• Provides coverage for all patients and others for incoming calls and inquiries
• Utilizes various computer systems to resolve patient billing questions and document interactions
• Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion
• Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs
• Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards

Requirements:

• Demonstrated experience in customer service, collections or a call center environment
• Bilingual certification through Alta Language Testing
• Demonstrates basic computer skills
• Demonstrates knowledge of excellent customer service behaviors
• Two (2) Years of experience in customer service, collections or call center environment
• Demonstrates basic knowledge of general medical billing, insurance and billing processes