Key skills
PhoenixActive DirectoryLeadership
About this role
Help Desk Operator
Phoenix, AZ--On Site
Position is 100% on site at 2010 W. Encanto Blvd. from 11pm-7am.
Local only
AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.
Answering incoming calls for IT-related support.
Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.
Assist with Active Directory password resets, VPN tunnel configurations, etc.
Provide excellent customer service in high stress or contentious situations.
Work with vendors to identify root cause issues.
Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.
Required Skills
IT Help Desk Experience (Willing to work 11pm-7am shift)
Preferred Skills
CompTIA A+ certification
Previous experience working for DPS or law enforcement