Technical Project Manager (United States)

Aura is a global communications and customer experience specialist, helping complex enterprises modernise voice, communications, and CX within the Microsoft ecosystem. They are seeking a Technical Project Manager with hands-on delivery experience in Microsoft Teams voice, UC, and/or contact centre solutions to lead complex, enterprise-scale communications and CX transformation projects.

Responsibilities:

• Own full lifecycle delivery of complex, multi-country projects from initiation through to completion
• Manage scope, timelines, risks, dependencies, and budgets across concurrent engagements
• Ensure delivery aligns to Aura’s Integrate > Optimise > Innovate methodology
• Drive structured, repeatable delivery using Aura One and automation-led processes
• Act as the primary delivery interface for enterprise customers
• Build trusted relationships with IT, CX, and executive stakeholders
• Translate business requirements into clear technical delivery plans
• Provide clear reporting on progress, risks, and outcomes
• Work closely with Solution Architects, Engineers, and Partners to deliver: Microsoft Teams voice deployments, Contact center implementations, SIP, SBC, and hybrid integrations
• Ensure technical designs are executed accurately and efficiently
• Support migration strategies from legacy and hybrid environments
• Coordinate delivery across Aura’s global smart hands network (170+ countries)
• Manage third-party vendors and technology partners (Microsoft, Ribbon, CX providers)
• Ensure consistent delivery standards across regions
• Identify and proactively manage project risks and issues
• Ensure adherence to governance, change control, and best practices
• Drive quality assurance across all delivery phases
• Support ITIL-aligned service transition into managed services
• Contribute to the evolution of delivery playbooks, templates, and automation
• Identify opportunities to improve scalability, efficiency, and customer outcomes
• Support standardisation of Aura’s Microsoft CX delivery model

Requirements:

• 3+ years of Technical Project Management experience in telecoms, UC, or CX environments
• Proven experience delivering enterprise-scale, multi-site or global projects
• Strong background in Microsoft Teams voice, UC, or contact center technologies
• Good understanding of Microsoft Teams Phone / Operator Connect
• Good understanding of SIP, SBCs, and voice infrastructure
• Good understanding of contact center platforms and CX workflows
• Good understanding of hybrid environments (cloud + on-premise)
• Experience with migration and transformation programmes
• Strong experience with structured delivery methodologies (Agile, Waterfall, or hybrid)
• Excellent stakeholder management and communication skills
• Ability to manage multiple complex projects simultaneously
• Experience with Microsoft ecosystem (Teams, Dynamics 365, Azure)
• PMP, PRINCE2, or equivalent certification
• ITIL Foundation or experience working in ITIL environments
• Experience in regulated industries (Healthcare, Finance, Public Sector)