Senior Project Manager

Russell Tobin is seeking a Senior Project Manager to lead end-to-end technology implementation projects. This role involves managing project delivery across the full implementation lifecycle and ensuring successful stakeholder alignment and adoption of systems.

Responsibilities:

• Structured project delivery across the full implementation lifecycle—discovery, design, build, test, and deploy
• Governance and status reporting that keeps sponsors informed and decisions on track
• Stakeholder alignment across business owners, technical teams, and vendors
• Clean handoffs to operations, with documentation and training in place before go-live
• Define project scope, objectives, schedule, and resource plan in alignment with business and technical sponsors
• Develop and maintain a detailed project plan covering all implementation phases: discovery, design, build, test, deploy, and stabilization
• Track milestones, manage dependencies, and adjust plans proactively when scope or conditions change
• Own project initiation through formal closure, including sign-off, documentation handoff, and lessons learned
• Facilitate requirements-gathering workshops with business stakeholders and translate outputs into actionable project scope
• Partner with solution architects, developers, and business analysts to validate that the build aligns with approved requirements
• Manage scope change through a formal change control process—documenting requests, impacts, and decisions
• Coordinate system integration, data migration, and configuration activities across technical workstreams
• Develop and execute test planning strategy across unit, integration, user acceptance testing (UAT), and regression cycles
• Track defects and issues through resolution; escalate blocking items with recommended paths forward
• Obtain formal business sign-off on UAT before go-live authorization
• Ensure testing outcomes are documented and traceability maintained from requirements to test results
• Serve as the primary point of contact for project stakeholders across business, IT, and third-party vendors
• Run recurring project status meetings, steering committee reviews, and executive briefings
• Manage vendor and system integrator relationships—tracking SOW deliverables, timelines, and quality
• Escalate risks and issues with clear options and recommendations, not just problem statements
• Develop and execute a go-live readiness checklist with clear criteria for launch authorization
• Coordinate cutover planning, including data migration validation, system cutover sequencing, and rollback procedures
• Ensure end-user training is delivered and adoption support is in place before system launch
• Lead post-launch stabilization period, tracking incidents, resolving issues, and managing hypercare support

Requirements:

• 5–8 years of project management experience delivering enterprise technology implementations
• Demonstrated ability to manage full system implementation lifecycles—requirements through go-live
• Experience leading UAT coordination, defect management, and go-live authorization processes
• Proficiency with project management tools (MS Project, Jira, ServiceNow PPM, Smartsheet, or equivalent)
• Strong stakeholder communication skills—status reporting, executive briefings, and escalation management
• PMP certification or actively pursuing (PMI-ACP, PRINCE2, or equivalent also accepted)
• Experience implementing SaaS platforms or enterprise software (ERP, ITSM, CRM, HCM, or similar)
• Familiarity with ServiceNow as a delivery platform—ITSM, HRSD, CSM, or other modules
• Vendor and system integrator management experience in a multi-party delivery model
• Working knowledge of Agile or hybrid delivery methods (Scrum, SAFe, or equivalent)
• ITIL Foundation certification or equivalent service management experience
• Change management exposure—structured approach to user readiness and adoption