CyberForce GlobalRemote
Customer Success Engineer
United States of America
Full Time
5 hours ago
Visa Sponsor
Key skills
Customer Success EngineeringSolutions EngineeringTechnical SupportB2B SaaSCodingREST APIsAuthentication protocolsOAuthOIDCSAMLSSOIdentity productsSecurity productsDeveloper-facing productsCustomer-first mindsetSaaSCustomer Success
About this role
CyberForce Global is a fast-growing B2B SaaS company focused on securing entry points into SaaS products. They are seeking a Customer Success Engineer to bridge the gap between technical expertise and customer outcomes, ensuring customers unlock the full value of the platform from onboarding to long-term adoption.
Responsibilities:
- Lead technical onboarding and ensure fast time-to-value for new customers
- Own a portfolio of accounts - monitor health, drive adoption, and remove blockers
- Run business reviews and product deep-dives with key stakeholders
- Act as the escalation point for complex technical issues, working closely with Engineering
- Feed customer insights back to Product to help shape the roadmap
Requirements:
- 3+ years in a Customer Success Engineer, Solutions Engineer, or Technical Support role (B2B SaaS)
- Strong technical foundation - comfortable with code and REST APIs
- Excellent communicator- able to translate technical concepts for any audience
- Proactive, customer-first mindset with sharp problem-solving skills
- Fluent English
- Familiarity with authentication protocols (OAuth, OIDC, SAML, SSO)
- Experience with identity, security, or developer-facing products
- Background in high-growth startup environments