Voice Network Engineer

HCLTech is seeking a Voice Network Engineer to design, implement, and manage enterprise voice solutions. The role involves administering Microsoft Teams services, diagnosing call quality issues, and managing voice-related hardware, among other responsibilities.

Responsibilities:

• Design, implement, and manage enterprise voice solutions, including VoIP, IP telephony, and analog/digital gateways
• Administer and support Microsoft Teams services, including chat, meetings, calling, and live events
• Diagnose and resolve call quality issues such as latency, jitter, packet loss, and echo
• Configure and manage call routing, dial plans, numbering plans, and call flows
• Manage and support voice-related hardware including IP phones, gateways, and headsets
• Administer Windows Server 2016/2019/2022 environments
• Coordinate with telecom carriers and vendors for service provisioning and issue escalation
• Manage Active Directory Domain Services, including users, groups, OUs, and Group Policies
• Configure and maintain GPOs, login scripts, and access controls
• Support global user environments across multiple regions
• Maintain technical documentation and operational standard operating procedures (SOPs)
• Possess working knowledge of Microsoft 365, Azure AD, and licensing models

Requirements:

• Design, implement, and manage enterprise voice solutions, including VoIP, IP telephony, and analog/digital gateways
• Administer and support Microsoft Teams services, including chat, meetings, calling, and live events
• Diagnose and resolve call quality issues such as latency, jitter, packet loss, and echo
• Configure and manage call routing, dial plans, numbering plans, and call flows
• Manage and support voice-related hardware including IP phones, gateways, and headsets
• Administer Windows Server 2016/2019/2022 environments
• Coordinate with telecom carriers and vendors for service provisioning and issue escalation
• Manage Active Directory Domain Services, including users, groups, OUs, and Group Policies
• Configure and maintain GPOs, login scripts, and access controls
• Support global user environments across multiple regions
• Maintain technical documentation and operational standard operating procedures (SOPs)
• Possess working knowledge of Microsoft 365, Azure AD, and licensing models