Customer Success Manager

CyberForce Global is an established player in the Risk Intelligence space, helping enterprise organizations identify and neutralize threats to their digital footprint and brand integrity. They are expanding their Customer Success team and seeking a Customer Success Manager to own a portfolio of enterprise accounts, ensuring customer satisfaction and growth.

Responsibilities:

• Own the full post-sales lifecycle: onboarding, adoption, retention, and growth
• Be the primary technical contact - ensuring smooth integration and maximum platform value
• Build relationships with CISOs, security engineers, and risk leaders
• Run business reviews and deliver actionable recommendations
• Monitor account health and proactively manage risk
• Collaborate with Sales, Product, and Support to deliver a best-in-class experience
• Identify upsell and expansion opportunities across your portfolio

Requirements:

• 4+ years in customer success, technical account management, or post-sales within cybersecurity, digital risk, or SaaS
• Familiarity with digital risk, brand protection, or external attack surface management
• Proven ability to retain and grow enterprise accounts
• Strong communicator — equally comfortable with engineers and C-suite
• Proactive, ownership-driven mindset