Technical Writer & Product Engineer

Thermal Works LLC has an exciting opportunity for a Technical Writer & Product Engineer to join their team, working cross-functionally with various departments to support documentation needs from product development to field support. The role involves creating and managing technical documentation for HVAC and thermal systems, ensuring accuracy and compliance throughout the product lifecycle.

Responsibilities:

• Controlled, customer-ready documentation packages (product specs, data sheets, IOM manuals) released on schedule
• Document revision history, approvals, and release status maintained and audit-ready across all product lines
• Timely documentation updates aligned to engineering changes (ECRs/ECOs/ECNs), drawing revisions, and manufacturing releases
• Traceability maintained between specifications, manuals, drawings, supporting calculations, and attachments
• A searchable, cross-referenced document library that supports fast retrieval from quote through delivery and field support
• Translate complex engineering and HVAC system concepts into clear, accurate documentation for internal teams, contractors, customers, and service providers
• Develop, edit, and maintain controlled product documentation, including: Product specifications, performance data, and technical data sheets
• Installation, Operation, and Maintenance (IOM) manuals
• Collaborate with Project Management on submittal packages and supporting technical exhibits for customer and construction use, ensuring completeness and accuracy
• Collaborate with Quality Assurance on documentation necessary for manufacturing, test, and inspection
• Ensure documentation reflects real product configurations, performance data, and intended application
• Collaborate with the Engineering Change Manager on document configuration management, including revision control, versioning, approvals, and release status
• Ensure documentation remains aligned with engineering changes (ECRs/ECOs/ECNs), drawing revisions, and manufacturing releases
• Maintain traceability between specifications, manuals, drawings, supporting calculations, and attachments
• Develop and maintain a cross-referencing and cataloging system for easy document retrieval, maintaining continuity and revision control from quote to delivery
• Collect, organize, and update supporting attachments for technical documents
• Ensure all technical documents meet internal quality standards and external compliance requirements
• Review and update technical documents on a scheduled basis to maintain accuracy and relevancy
• Collaborate with Engineering, Project Management, Operations, Compliance, Quality Assurance, and Marketing teams to ensure alignment of documentation across functions and consistent messaging
• Support new product introductions and changes to released products with timely documentation updates
• Provide guidance for documentation best practices

Requirements:

• Bachelor's degree in Technical Writing, Engineering, Construction Management, Communications, or a related technical field (or equivalent experience)
• 3+ years of experience in technical documentation, configuration management, or document control for engineered products, manufacturing systems, or construction projects
• Experience with revision control, document change management, and approval workflows in a quality driven or regulated environment
• Strong technical writing and editing skills with exceptional attention to detail
• Highly organized, with the ability to manage multiple document sets across different product and project stages
• Strong verbal communication skills and comfort collaborating with engineering and operations teams
• Proficiency with Microsoft Office and document management systems (experience with PLM or QMS tools is a plus)
• Self-directed, reliable, and effective in fast-changing, cross-functional environments
• Understanding of construction workflows, contractor-facing documentation, and submittal processes
• Familiarity with manufacturing documentation (e.g., BOMs, assembly instructions, test documentation)
• Working knowledge of mechanical equipment and HVAC systems is a major plus