Customer Service & Support Representative - Customer Care Center Eastern/Central Time Zones Only

PNC is a company that values its people as its greatest differentiator and competitive advantage. As a Customer Service Representative, you will provide routine service support to PNC customers, addressing inquiries regarding products, online directions, and account issues while maintaining high levels of customer satisfaction.

Responsibilities:

• Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners
• Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served
• Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues
• Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions
• Documents customer interactions and completes service requests to minimize customer effort or additional action

Requirements:

• Dedicated and confidential work space which includes a door that can be closed for privacy
• High speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds
• Typically <1 year of related experience
• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
• Assessing and effectively managing all of the risks associated with their business objectives and activities
• Accountability
• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results-Oriented
• Technical Support
• Accuracy and Attention to Detail
• Customer Experience Management
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Knowledge of a Specific Customer Support Function
• Managing Multiple Priorities
• Problem Solving
• Products and Services
• Tech Savvy