Business Intelligence (BI) Analyst

American Family Care (AFC) is the nation’s leading provider of accessible healthcare, with over 400 centers. The Business Intelligence (BI) Analyst serves as a key liaison between clinical field operations and technical analytics teams, responsible for translating operational needs into actionable data insights and managing analytics-related projects.

Responsibilities:

• Develop, maintain, and optimize dashboards for clinical and operational stakeholders
• Analyze clinic performance metrics (e.g., patient volume, revenue, throughput, staffing efficiency)
• Provide tailored and actionable insights to improve operational performance across franchised and corporate clinics
• Ensure data accuracy, consistency, and integrity across reporting systems
• Act as a communication bridge between clinical field operators and technical analytics teams
• Gather and document business requirements from non-technical stakeholders
• Translate operational needs into clear technical specifications for BI developers/data engineers
• Present findings and insights in a clear and easy-to-follow data and impact “story”
• Manage multiple BI-related projects simultaneously, from intake through delivery
• Define scope, timelines, and deliverables in collaboration with stakeholders
• Track progress and ensure alignment with business priorities
• Identify risks and escalate issues as needed
• Monitor and triage incoming analytics requests via ticketing systems
• Prioritize requests based on urgency and business impact
• Coordinate with internal teams to ensure timely resolution
• Maintain documentation and status updates for all active requests

Requirements:

• Analytical thinking and problem-solving
• Stakeholder management, executive presence, clear & confident communication
• Ability to effectively establish trust with both technical and non-technical audiences
• Attention to detail and data accuracy for high-value reporting and analyses
• Organizational and time management skills
• Adaptability in a fast-paced, multi-priority environment
• Effective prioritization and resolution of incoming tickets
• Contribution to operational improvements across clinic network
• 2–3 years of experience in Business Intelligence, Data Analysis, or related field
• Proficiency in Power BI
• Strong SQL skills against a cloud data warehouse (Snowflake preferred)
• Experience working with ticketing systems, Monday.com and Azure DevOps