Remote Customer Service

Facility Transport Solutions Inc. is a family-owned non-emergency medical transportation provider committed to excellence since 1994. They are seeking a skilled and friendly Remote Customer Service Representative to handle inbound calls, book transportation trips, and ensure high standards of customer satisfaction.

Responsibilities:

• Answer inbound phone calls from customers
• Book transportation trips
• Provide estimated time of arrival (ETA) information
• Address customer inquiries and concerns
• Maintain accurate records of all customer interactions
• Collaborate with dispatch and drivers to ensure efficient service

Requirements:

• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Proficiency in computer use and data entry
• Ability to multitask and work in a fast-paced environment
• Technical Requirements: Personal computer with reliable internet connection
• Technical Requirements: Headset for clear audio communication
• Previous customer service experience preferred
• Familiarity with medical terminology and NEMT a plus