Autonomize AIRemote
Technical Program Manager - Customer Delivery
United States of America
Full Time
4 hours ago
H1B Sponsor Likely
Key skills
Program ManagementCustomer-Facing SaaS DeploymentsAI DeploymentsEnterprise Software ConceptsAPIsData Exchange Standards - FHIRData Exchange Standards - HL7Cloud Platforms - AWSCloud Platforms - AzureMachine Learning ConceptsAgile MethodologiesScrumProject Management Tools - JiraProject Management Tools - AsanaProject Management Tools - Microsoft ProjectExecutive PresenceProject ManagementCGoAIMLAWSAzureSaaSJiraAgile
About this role
Autonomize AI is revolutionizing healthcare by streamlining knowledge workflows with AI. They are seeking a Customer-Facing Technical Program Manager to lead strategic AI/ML transformations, managing complex projects and engaging with executive-level customers to drive business value and ROI.
Responsibilities:
- Drive Strategic Delivery and Execution
- Lead and own the end-to-end program roadmap for AI/ML implementations, from discovery to deployment
- Work with cross-functional teams, including engineering, product, and delivery, to hit aggressive go-live targets (typically 6-8 weeks)
- Proactively manage and mitigate project risks, dependencies, and budgets in highly matrixed customer environments
- Identify opportunities for renewal and expansion by deeply understanding customer needs and business objectives
- Lead Customer and Executive Engagement
- Serve as the primary technical and strategic liaison to C-suite and senior IT leaders, delivering executive-level communications, program health updates, and ROI analysis
- Build and maintain trust with customers through transparent status reporting and the creation of compelling dashboards and business reviews
- Act as the voice of the customer internally, capturing critical feedback to directly influence product roadmaps and competitive strategy
- Ensure Technical Excellence and Quality
- Translate our deep technical capabilities, including APIs, data pipelines, and AI agents, into a clear and actionable implementation plan
- Work with customer and internal stakeholders to validate solution architecture and integration designs (e.g., FHIR, HL7, cloud-native ML services)
- Ensure all project deliverables are compliant with key industry standards like HIPAA and SOC2 by implementing and managing metrics-driven QA processes
- Optimize and Scale Our Processes
- Continuously refine and build our delivery frameworks and playbooks to accelerate time-to-value for customers and streamline team handoffs
- Develop internal documentation, best-practice guides, and training to help scale our program methodologies across the entire organization
Requirements:
- 8+ years of experience in program or project management, with at least 5 years focused on complex, customer-facing SaaS or AI deployments
- Proven experience working in a highly matrixed enterprise environment, preferably within the healthcare or other regulated industries
- Strong, hands-on understanding of enterprise software concepts, including APIs, data exchange standards (FHIR, HL7), cloud platforms (AWS, Azure), and core ML/AI concepts
- Exceptional executive presence and a track record of simplifying complex technical topics for both technical and non-technical audiences
- Skilled at driving cross-functional teams to deliver high-quality results under tight deadlines
- Proficiency with project management tools like Jira, Asana, or Microsoft Project
- Strong working knowledge of Agile, Scrum, or other iterative development methodologies
- Project Management Professional (PMP) or a similar certification is a plus
- Direct experience in a clinical setting or a background working closely with healthcare professionals is a significant advantage