Associate Solutions Engineer

Veriff is a leading identity verification platform helping organizations verify users globally. They are seeking an Associate Solutions Engineer to provide technical support throughout the sales process, ensuring customer success and driving new business.

Responsibilities:

• Partnering with Account Executives to drive complex, multi-stakeholder deal cycles across industries
• Working closely with the sales team on account strategy and identifying additional opportunities in existing accounts
• Decreasing the time to revenue when aligning a customer to their implementation and onboarding
• Building and maintaining trust with customers by leveraging client context to understand customer goals and create a value-based relationship
• Developing and delivering exceptional company/product presentations and demonstrations
• Work with Product Management and Engineering to provide feedback from the field and represent the customer perspective to develop a more robust and innovative core product
• Managing customer integrations, POCs, and developing plans that are tailored to each client's needs to ensure timely and cost-efficient delivery

Requirements:

• Proficiency in Spanish, both written and verbal, as this role supports LATAM operations
• A history of performing the role's responsibilities, such as Demo, provisioning, requirement elicitation, testing, triage, QBR, and renewals
• Experience and understanding of technical concepts with customer deployments and wider typical customer SaaS ecosystems (API's/Webhooks, SDKs, Web Services, SaaS services, SaaS models)
• Conduct in-depth discovery with clients to ascertain key requirements, translate business objectives into technical specifications, and ensure successful project execution. Elicit and define client objectives, developing and executing strategies to ensure all outcomes align with their core goals
• Previous experience interfacing with customers regarding highly technical solutions, preferably software
• Curiosity and eagerness to learn about identity verification, fraud prevention, and compliance technology
• Translate complex technical concepts into clear, accessible language for non-technical audiences and stakeholders
• 2+ years of Solution Engineering Experience
• Familiarity with KYC/AML, digital identity verification, fraud detection, or fintech