Manager, Enterprise Platform - Sales & Marketing

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. The Manager, Enterprise Platform – Sales & Marketing is responsible for managing and optimizing enterprise platforms that support sales, marketing, and customer engagement, ensuring systems are scalable, secure, and aligned with business goals.

Responsibilities:

• Lead the administration and optimization of enterprise platforms, including Salesforce, ERP systems, telephony/contact center platforms (NICE, Revenue.io), marketing automation, and analytics tools
• Drive Salesforce platform governance and optimization, including configuration, automation (Flows), reporting, data management, and user adoption
• Partner with cross-functional teams to execute technology roadmaps that enhance customer acquisition, engagement, and service delivery
• Establish and maintain governance, integration standards, and data quality controls across enterprise systems
• Lead adoption of AI/ML-driven capabilities (e.g., Salesforce Einstein, Copilot, contact center AI) to improve forecasting, personalization, and agent productivity
• Leverage AI-driven insights and next-best-action strategies to enhance customer experience and engagement outcomes
• Ensure data governance, HIPAA compliance, and responsible AI practices, maintaining secure and compliant use of data
• Oversee system integrations across Salesforce, ERP, telephony, and third-party platforms to enable unified data and reporting
• Lead and develop a team of platform professionals, providing coaching, direction, and performance management
• Manage vendors and ensure solutions align with enterprise architecture, scalability, and business objectives

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Business, or related field (Master's preferred)
• 12+ years of experience in enterprise systems or digital platforms, with at least 7 years supporting sales, marketing, customer experience, or contact center technologies
• 7+ years of leadership experience, including team management and cross-functional influence
• Strong experience with Salesforce (Sales Cloud, Service Cloud, Health Cloud) and platform administration
• Experience with ERP systems (SAP, Oracle, Microsoft Dynamics 365, or similar)
• Experience with contact center/telephony platforms (e.g., NICE, Revenue.io)
• Experience with marketing automation platforms (e.g., HubSpot, Marketo, Adobe)
• Experience with AI/ML tools, including Salesforce Einstein, Copilot, or similar analytics and automation capabilities
• Strong understanding of data architecture, integrations (APIs/middleware), and analytics/reporting
• Proven ability to translate business needs into scalable technology solutions
• Salesforce Certifications (Administrator, Advanced Administrator, Health Cloud)
• PMP, Six Sigma, or similar certifications