Key skills
JavaIAM
About this role
ideaHelix is seeking an Expert SailPoint Engineer to handle Identity and Access Management incidents for their SailPoint Identity Security Cloud and Microsoft Identity Manager. The role involves managing the incident lifecycle, creating client knowledge articles, and maintaining professional relationships with clients.
Responsibilities:
- Diagnose and resolve Identity and Access Management (IAM) incidents for SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM)
- Manage proactively the incident lifecycle, including identifying, categorizing, prioritizing, and resolving incidents
- Create and maintain client knowledge articles, Standard Operating Procedure (SOPs), and scripts to restore normal operations
- Monitor IAM operations and escalate incidents to level three support as necessary according to established protocols
- Maintain professional relationships with clients, ensuring efficient incident management service and addressing their IAM-related needs
Requirements:
- Exp overall 15+ yrs
- Sailpoint and Java and Springboot