Salesforce Administrator & Release Engineer DHS Public Trust (Remote)

ICF is a global advisory and technology services provider, and they are seeking an experienced Salesforce System Administrator and Release Engineer to support a Salesforce implementation project for the US Department of Homeland Security. The role involves configuring and maintaining the Salesforce application, managing user accounts and permissions, and overseeing release management processes.

Responsibilities:

• Help configure and maintain the Salesforce application built on the Salesforce Government Cloud platform, ensuring optimal performance, security, and compliance with DoD and federal standards
• Manage user accounts, roles, permissions, profiles, sharing rules, and security settings to support project requirements
• Customize Salesforce using its native low-code/no-code tools to implement workflows, page layouts, Experience Cloud sites, reports, dashboards, and other system features
• Oversee release management processes, including setting up the CI/CD pipeline, scheduling, and executing software releases using DevOps best practices
• Coordinate with development teams to deploy updates, patches, and new features, ensuring minimal disruption to system operations
• Support data migration from the legacy system, including data validation, cleansing, and importing into Salesforce
• Create and maintain technical documentation for system configurations, release processes, and project deliverables
• Monitor system performance, troubleshoot issues, and implement enhancements to ensure long-term system reliability
• Support gate reviews for system lifecycle checkpoints, ensuring all deliverables meet DHS standards

Requirements:

• Active Salesforce Administrator certification
• 3+ years as a Salesforce Administrator for large production orgs
• 3+ years of hands-on experience in DevOps practices, including software release management, version control, and deployment automation (e.g., using tools like Git, Jenkins, or Salesforce DX)
• Candidate must have a Public Trust or an Active Secret clearance
• U.S. Citizenship is required due to federal contract requirements
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S
• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years
• Salesforce Advanced Administrator certification or other technical Salesforce certifications
• Demonstrated proficiency in Salesforce configuration (e.g., flows, Community Sites, custom objects, fields, validation rules, etc.) and org administration (SSO, email relay, internal & external user administration, AppExchange package management, etc.)
• Experience with data migration tools (e.g., Data Loader, Salesforce Data Import Wizard) and integration processes
• Understanding of DoD and federal government security standards and experience supporting ATO processes
• Experience administering OmniStudio components (Flex Cards, OmniScripts, Integration Procedures, etc.)
• Familiarity with Salesforce Public Sector Solutions components
• Experience with Salesforce Government Cloud implementations for federal clients, particularly DHS or DoD
• Prior involvement in data migration projects from legacy systems to cloud platforms
• Prior experience implementing or administering DevOps tools including code repositories, scripted actions, automated code scans, etc
• Prior experience delivering user training or creating technical documentation