Remote Customer Service Representative

Call Control, LLC is a company that provides customer service solutions for dealership clients. They are seeking candidates for a Customer Service Representative role to assist customers with inbound calls, schedule appointments, and ensure customer satisfaction through effective communication.

Responsibilities:

• Receive inbound calls on behalf of dealership clients and follow required scripting to assist customers
• Schedule service appointments and answer basic inquiries as needed
• Project a friendly and helpful demeanor while communicating with customers
• Gather and update customer and vehicle information
• Address customer inquiries and concerns to meet dealership and manufacturer objectives for follow-up calls
• Work efficiently and effectively in a team-based environment
• Conduct outbound calls following a pre-designed script and schedule service appointments according to promotional offers
• Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts

Requirements:

• Confident in a high-volume, outbound-focused role
• Ability to receive inbound calls and follow required scripting
• Ability to schedule service appointments and answer basic inquiries
• Ability to project a friendly and helpful demeanor while communicating with customers
• Ability to gather and update customer and vehicle information
• Ability to address customer inquiries and concerns to meet dealership and manufacturer objectives for follow-up calls
• Ability to work efficiently and effectively in a team-based environment
• Ability to conduct outbound calls following a pre-designed script
• Ability to schedule service appointments according to promotional offers
• Strict adherence to all company direction related to the National Do Not Call List and Privacy Acts
• Must be located within one of the following states: Georgia, North Carolina, Ohio, Pennsylvania, Texas, West Virginia