Senior Business Sales Advisor

TDS Telecommunications LLC is dedicated to connecting people through cutting-edge fiber internet technology. As a Senior Business Sales Advisor, you will provide outstanding customer service to small business customers, generate sales, and manage customer accounts to enhance satisfaction and retention.

Responsibilities:

• Meet or exceed monthly sales and revenue growth goals for products and services
• Make regular contact with the existing small business customers
• Place proactive existing customer contact calls to uncover sales opportunities to upsell
• Serve as the resource for sales negotiation with existing small business accounts
• Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision
• Actively manage existing small business accounts to ensure we retain and grow these accounts in the future
• Take the lead role and manage customer relationship with business accounts
• Handle moves, adds, changes, and deletes for small business accounts
• Maintain and update business through SFA (Sales Force Automation) and the BSR program
• Work with the Business Sales Mentor to help new employees get up to speed, which includes side-by-side training
• Customer follow-up on service orders and coordinate local technical teams and communicate with all other necessary teams as needed
• Provide monthly referrals and lead generation to the outside and account management teams by utilizing current customer base, products, and promotions
• Maintain personal knowledge on product and service offerings (including new and upcoming services, products, and promotions), contact information, contact database(s), and activity and outcome reporting

Requirements:

• 2+ years sales experience
• 1+ years customer service or telecommunications experience
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs
• Self-motivated and comfortable accepting responsibility for achieving defined sales targets
• Strong communication and interpersonal skills, oral and written
• Ability to establish and maintain excellent working relationships
• Advanced sales and/or customer service skills a plus
• Ability to adapt to rapid change and fast-paced environment while incorporating time management skills
• Working knowledge of Microsoft suite of products, as well as SABRE, DESI, MetaSolv, CSG, and all customer information systems
• Consistent, positive 'can do' attitude
• Willingness to help others
• Training skills including communication and patience