Associate P/C Customer Service Specialist

Michigan Farm Bureau Family of Companies is seeking an Associate P/C Customer Service Specialist to join their Property/Casualty Customer Service Team. The role involves providing exemplary customer experiences to policyholders and agents by addressing policy and billing-related inquiries in a prompt and professional manner.

Responsibilities:

• Provide timely assistance to existing and potential policyholders, agents, and lienholders by addressing their inquiries about billing, insurance coverage questions and changes, and member benefits via answering telephone calls
• Develop and maintain intermediate knowledge of departmental processing methods, industry standards and regulations, procedures, and Farm Bureau product lines and software, such as Legacy, Guidewire, Salesforce, and others, to accurately and efficiently answer customer inquiries and resolve problems
• Develop, maintain, support, and utilize an intermediate understanding of company, customer, DIFS, agent, and affiliated company relationships, and the company's core values and departmental standards for professionalism and courtesy in business conduct

Requirements:

• High school diploma or equivalent required
• Keyboarding skills with 60 wpm and accuracy required
• Six months' experience or training in telephone and written communications required
• Six months' experience in customer service activities required
• Demonstrated ability to learn new technologies required
• One year of experience in the use of computers, phones, and software required
• Associate's degree with a focus on business administration, management, insurance, or finance preferred
• Minimum of six months' experience in the insurance industry preferred
• Experience with Microsoft suite of applications, including but not limited to OneNote, PowerPoint, Word, and Outlook preferred
• One year of contact center or professional office experience preferred
• Bilingual skills preferred
• Designations in AINS, ACS, or AIS preferred