Key skills
Application SupportCredit Card ProcessingDebit Card ProcessingFraud ManagementJava.NETPythonSQLOracleAPIsRESTSOAPKafkaRabbitMQISO 8583SWIFTEMV StandardsPayment Card LifecycleAuthorizationClearingSettlementReconciliationAcquirer WorkflowsIssuer WorkflowsCard Network OperationsDispute ResolutionChargeback ProcessesCard Network RegulationsPCI DSSPSD2GDPRITSM ToolsServiceNowJiraMonitoring PlatformsFraud Analytics ToolsAWSAzureGCPDockerKubernetesBashPowerShellFintech InnovationsMobile PaymentsBlockchain-based Payment SystemsSwiftAnalyticsBlockchainCommunicationCollaboration
About this role
KPG99 INC is seeking an Application Support Engineer with extensive experience in the payments industry. The role involves providing application support specifically for credit/debit card processing, managing disputes, and ensuring fraud management while utilizing various technologies and tools.
Requirements:
- Application support: 5+ years in the payment industry, specifically in credit/debit card processing, disputes, and fraud management
- Proficiency in troubleshooting applications built on Java, .NET, or Python
- Strong SQL/Oracle skills for querying transaction and dispute data
- Expertise in APIs, web services (REST/SOAP), and middleware (e.g., Kafka, RabbitMQ)
- In-depth knowledge of payment protocols (e.g., ISO 8583, SWIFT) and EMV standards
- Comprehensive understanding of payment card lifecycle: authorization, clearing, settlement, and reconciliation
- Expertise in credit/debit card processing, including acquirer/issuer workflows and card network operations
- Experience with dispute resolution, chargeback processes, and card network regulations
- Familiarity with regulatory standards (e.g., PCI DSS, PSD2, GDPR)
- Strong analytical, communication, and collaboration skills; ability to handle high-pressure scenarios
- Proficiency with ITSM tools (e.g., ServiceNow, Jira), monitoring platforms, and fraud analytics tools
- Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization (e.g., Docker, Kubernetes)
- Knowledge of fintech innovations, mobile payments, or blockchain-based payment systems
- Scripting skills (e.g., Bash, PowerShell) for automation of dispute or fraud workflows