Key skills
SQLAnalyticsTableauServiceNowJiraAgileCommunication
About this role
Detailed Job Description:
Title:
ServiceNow Engineer Level 3
Location:
REMOTE
Duration:
12 Months
Pay rate:
$71/HR on W2 without PTO (Paid time off).
Work authorization:
Shift:
1st
Job ID:
1256
Notes
This role supports highly visible enterprise initiatives and requires candidates who are proactive, collaborative, and comfortable operating in fast-paced environments with cross-functional engagement.
Job Description
We are seeking experienced ServiceNow contractors to support enterprise IT Operations Management and CMDB-related initiatives within a high-visibility environment. This role will support operational sustainment, platform enhancements, reporting, integrations, and cross-functional initiatives tied to Service Central capabilities. The ideal candidate is hands-on, technically strong, proactive, and able to communicate effectively with both technical and non-technical stakeholders.
Key Responsibilities
- Support and enhance ServiceNow backend capabilities related to:
o CMDB
o IT Operations Management
o Discovery
o Event Management
o Service Graph Connectors
o Performance Analytics
- Develop and maintain dashboards, reporting solutions, and operational metrics within ServiceNow, SQL and Tableau
- Support enterprise discovery and event management processes, including data quality, integrations, routing, and operational visibility
- Assist with sustainment activities, troubleshooting, configuration updates, and platform enhancements
- Collaborate with Product Owners, architects, developers, and operational stakeholders to translate business needs into scalable solutions
- Participate in Agile ceremonies and work management activities within Jira
- Provide documentation, knowledge transfer, and clear communication across teams
- Support high-visibility operational and strategic initiatives across the platform
Required Qualifications
- Hands-on ServiceNow / Service Central experience supporting enterprise platforms
- Strong experience with:
o CMDB
o Discovery
o Event Management
o Service Graph Connectors
o Data Performance Analytics
o SQL
- Experience building dashboards and reporting solutions in ServiceNow
- Strong understanding of enterprise infrastructure and operational workflows
- Previous hands-on Agile experience using Jira
- Strong communication and stakeholder engagement skills
- Ability to work independently with minimal oversight
- Must be US-based
- Video screening required prior to submission
Preferred Qualifications
- Experience supporting enterprise-scale ServiceNow environments and familiar with requirements intake process
- Experience with operational reporting and platform optimization
- Exposure to integrations and automation workflows
- Hands on Tableau development experience
- Product-minded approach with strong troubleshooting and analytical skills