Senior Business Systems Analyst.

Job Description

Role Overview
The Senior Business Systems Analyst plays a critical customer facing role focused on enabling successful transitions from Legacy MFT Platform to A New Modern MFT Platform, Optum s next generation enterprise configuration and file transfer platform. This role acts as a trusted advisor to customers and internal stakeholders by translating legacy configurations into A New Modern MFT Platform ready designs that achieve equivalent business outcomes.
Role is focused on requirements, configuration, validation, and documentation rather than software development.

Required Qualifications:
Bachelor s degree in information systems, Computer Science, Business, or a related field, or equivalent practical experience
8 10 years of experience in business systems analysis, platform implementations, customer onboarding, integrations, or configurationheavy environments
Demonstrated experience supporting file transfer or integration platforms
Proven ability to work directly with customers in complex, enterprise environments
Experience supporting system migrations or largescale customer transitions (preferred)
Strong organizational skills with the ability to manage multiple parallel efforts and drive work to completion
Excellent written and verbal communication skills in customer facing contexts

Required AI Skills:
- All contractor resources are expected to demonstrate baseline proficiency in enterprise-approved AI tools as part of their day-to-day responsibilities. This includes, but is not limited to:
-Consistent Use: Maintain a minimum of 90% weekly usage of AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise.
-Applied Productivity: Leverage AI tools to enhance coding, documentation, data analysis, and decision-making workflows.
-Continuous Learning: Stay current with evolving AI capabilities and features, and apply them to improve delivery quality and velocity.

- Experience or exposure to AI-driven data analytics to support insights, validation, and decision-making
- Understanding of system integrations and end-to-end workflows, including how managed file transfers interact with upstream and downstream applications
Advanced requirements elicitation, analysis, and documentation
Strong understanding of managed filetransfer concepts (e.g., SFTP/FTPS, authentication, routing, scheduling, monitoring, retries, error handling)
Ability to analyze legacy system configurations and translate them into futurestate designs
Experience creating configuration mappings, intake templates, checklists, runbooks, and customerfacing documentation
Strong customer facing communication skills with the ability to explain technical concepts in nontechnical terms
Analytical problem-solving skills with attention to detail and data accuracy
Ability to manage ambiguity and drive clarity across cross functional teams
Collaborative approach with the ability to influence without direct authority
SQL or scripting skills for validation or troubleshooting (preferred)