Senior Solutions Engineer | California | Remote

Grafana Labs is a remote-first, open-source powerhouse that helps companies manage their observability strategies. The Senior Solutions Engineer will engage with customers, deliver technical presentations, and collaborate with the Sales team to drive product conversations and enhance customer satisfaction.

Responsibilities:

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Requirements:

• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Strong judgment, collaboration, and leadership skills
• First class written and oral communication skills
• Ability to articulate the value proposition and technical advantages of products
• Technical mindset and a desire to grow technically
• Self-motivated, initiative, and creative
• Ideally located in the SoCal or Nocal area
• Recent grad of a coding bootcamp or previous post-sales or engineering experience