Senior Agent Architect

Parloa is on a mission to enhance customer conversations through agentic AI. As a Senior AI Agent Architect, you will design and implement AI-powered agents that transform customer service, working closely with enterprise customers to build scalable solutions.

Responsibilities:

• Design and implement AI agent solutions for enterprise customers, translating business requirements into scalable conversational workflows
• Develop and refine LLM-driven agent behavior through prompt engineering, embeddings, and structured workflows
• Ensure high-quality, reliable performance by implementing guardrails, testing, and continuous iteration based on feedback and data
• Break down complex processes into model-friendly interactions and optimize conversational flows (e.g., tone, SSML, logic)
• Collaborate with engineers to integrate AI agents with enterprise systems (APIs, CRMs, backend services) and deliver end-to-end solutions
• Troubleshoot and resolve issues across workflows, integrations, and system behavior in production environments
• Partner cross-functionally with Product, Engineering, and Customer teams to align on delivery and performance
• Work directly with customers and partners to implement, optimize, and scale AI solutions across use cases
• Provide guidance on best practices for conversational AI and automation to drive adoption and impact
• Document patterns, insights, and best practices to support knowledge sharing and scalable enablement