Salesforce Business Analyst

Software Guidance & Assistance, Inc. is searching for a Remote Salesforce Business Analyst for a contract assignment with a premier Sports Entertainment client. The role involves gathering requirements and acting as a strategic architect to bridge business challenges with innovative technical solutions, ultimately driving digital transformation and enhancing customer relationships.

Responsibilities:

• Architect the Future: Move beyond simple documentation. Facilitate dynamic workshops to map 'As-Is' processes and aggressively design optimized 'To-Be' workflows that reduce friction and increase speed-to-market
• Gap & Opportunity Analysis: Proactively identify the 'white space' between current capabilities and strategic goals. deliver actionable Gap Analyses that serve as the roadmap for our digital transformation
• Root Cause Detective: Do not just fix symptoms. Use rigorous analytical techniques to drill down to the root cause of business problems, ensuring we solve the right puzzle
• Translate Vision to Detail: Synthesize high-level business goals into crystal-clear Business Requirement Documents (BRDs), functional flows, and data models. Note: Focus is on business logic and process, not just product features
• Consensus Builder: Navigate complex stakeholder environments. Negotiate with senior leadership to harmonize conflicting needs and lock down a scope that is both ambitious and achievable
• Traceability Guardian: Ensure that every line of code written can be traced back to a tangible business objective or user need
• CRM & Salesforce Optimization: Serve as our CRM and Salesforce SME. You will focus on leveraging the platform for marketing communications and building a holistic viewpoint of the customer. Perform 'Fit-Gap' analysis to maximize out-of-the-box CRM capabilities before recommending custom builds, ensuring our architecture remains scalable and clean
• Quality Assurance Partner: Champion the user experience during User Acceptance Testing (UAT). You will not just 'support' UAT; you will ensure the solution actually solves the business problem before it goes live
• Agile & Waterfall Fluency: Seamlessly toggle between 'Agile' speed (Stand-ups, Sprint Planning) and 'Waterfall' structure (Phase Gates, Project Planning) depending on the project's needs

Requirements:

• Bachelor's degree in business, IT, or related field
• 3-5+ years of high-impact Business Analysis experience, preferably in a consultative or client-facing role
• Deep experience with Customer Relationship Management (CRM) platforms is mandatory
• Strong CRM functional and technical analysis experience
• Executive‐level communication and presentation skills are critical
• Frequent interaction with C‐level stakeholders and professional athletes
• Ability to clearly articulate requirements, insights, and recommendations
• Strong written and verbal communication required
• Experience facilitating discovery, creating documentation, and driving stakeholder alignment
• Communication effectiveness prioritized over purely technical skillset
• Experience with implementing enterprise CRM
• Experience with conducting current and future state interviews
• Expert-level proficiency in Google Workspace (Docs, Sheets, Slides, Drive)
• Mastery of Jira (for agile management) and Confluence (for knowledge base)
• IIBA Certified Business Analysis Professional (CBAP)
• Salesforce Administrator/Consultant certifications
• Proficiency with Miro, Monday.com, Lucid chart, or Visio for visual storytelling