Telecom Voice Engineer
San Jose, California, United States of America
Contract
2 days ago
Key skills
AnalyticsGoogle CloudProject ManagementCommunication
About this role
We are looking for Telecom Voice Engineer for our client in San Jose, CA.
Job Title: Telecom Voice Engineer
Job Location: San Jose, CA
Job Type: Contract
Job Overview:
Pay Range: $42hr - $47hr
Requirement/Must Have:
- Experience in voice engineering with a focus on Genesys Cloud implementations.
- Strong knowledge of Genesys Cloud architecture, call routing, and telephony integrations.
- Familiarity with Microsoft Teams Phone System and Cisco VoIP solutions.
- Demonstrated experience in voice system integrations and migrations.
- Strong understanding of SIP, QoS, VLANs, and cloud telephony solutions.
- Excellent analytical and problem-solving skills, with the ability to work under tight deadlines.
- Certifications such as Genesys Cloud Certified Professional (Google Cloud Platform-GC) or Microsoft Teams Voice Engineer Expert.
- Experience with contact centre analytics and reporting tools.
- Knowledge of hybrid telephony environments and cloud migration strategies.
- Familiarity with regulatory compliance for voice systems (e.g., E911).
- Strong project management and organizational skills.
- Excellent verbal and written communication abilities.
- Ability to adapt to rapidly changing environments and requirements during M&A activities.
- Proactive problem solver with a focus on delivering high-quality results.