Program Manager, Product Innovation

Harris Computer is seeking an experienced Program Manager to lead the strategy, implementation, and optimization of their EMR and Practice Management/Billing software solutions. The role involves managing cross-functional programs to improve operational efficiency and patient care, ensuring compliance with healthcare standards, and collaborating with various stakeholders.

Responsibilities:

• Lead product and program initiatives across EMR and Practice Management systems, from planning through execution and post-launch optimization
• Collaborate with customers, internal client management, and business analysts to gather requirements, define solutions, and ensure software enhancements are delivered on time and meet defined business requirements
• Oversee project timelines for multiple concurrent initiatives in several EMR and PM systems simultaneously
• Ensure compliance with HIPAA, USCDI, and other healthcare regulatory standards
• Act as a key liaison with development leadership and Business Unit Executives to report status, identify risks, and align teams on programs that cross multiple EMR/PM systems

Requirements:

• Bachelor's degree in Healthcare Administration, Health Informatics, Business, or a related field
• 5-7+ years of experience in project or program management within healthcare IT
• Hands-on experience with EMR/EHR systems and Practice Management/Billing software in physician offices
• Strong understanding of clinical workflows, billing/revenue cycle management, and software integration
• Proven ability to manage cross-functional teams, project plans, and budgets
• Understanding of how various forms of AI (Machine Learning, Agentic AI, Robotic Process Automation, Natural Language Processing) are deployed to improve EMR and Practice Management workflows and automation
• Excellent communication, presentation, and interpersonal skills with the ability to translate technical requirements for clinical and administrative stakeholders
• Strong analytical, problem-solving, organization, and time management skills with high attention to detail
• Ability to build and maintain strong and trusting relationships with team members, stakeholders, and senior leaders
• Advanced MS Office Suite skills (PowerPoint, Word, Excel, Teams)
• Experience with major EMR/Practice Management vendors (e.g., Epic, Cerner, Allscripts, Athenahealth, NextGen, eClinicalWorks)
• Knowledge of interoperability standards (HL7, FHIR)
• Experience with software product launches or optimizations in ambulatory care settings
• Project management certification (e.g., PMP, PMI-ACP, PRINCE2, Lean Six Sigma, Scrum, or SAFe) is preferred