IGA Operations Engineer - REMOTE

Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The IGA Operations Engineer will support the operation of systems in Identity and Access Management, ensuring stability of the IGA solution and participating in technical architecture discussions. This role involves providing Level 2 support, managing incident processes, and executing the integration of Saviynt within the organization.

Responsibilities:

• Provide Level 2 support for the IGA solution within agreed service levels. Work with IT teams, service partners and other stakeholders to ensure reliability and availability of the IGA solution
• Implement and manage the effectiveness of Incident, Service Request, Change, and Problem management processes for the service area; provide daily/weekly report for ticket status
• Maintain system configurations and process documentation, operating procedures, and infrastructure support documentation (e.g., data flow diagram, system as-built, runbook)
• Resolve technical issues through debugging, research and investigation
• Participate as IGA subject matter expert in small/medium-scale projects supporting business initiatives; assist with the onboarding of new solutions. Help with operations after go-live, ensuring SLAs
• Serve as an on-call resource for incident response and operational functions
• Execute the further implementation and integration of Saviynt within the organization
• Perform other duties as assigned

Requirements:

• Bachelor degree in Computer Science/Engineering or related discipline or equivalent combination of education and experience required
• Relevant technical or security certification (e.g., CompTia Security+, CySA+, Certified Identity Governance Expert (CIGE), Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP)) required
• Three (3) years of practical industry experience in design, development, customization, configuration, deployment, and support of identity management and governance products in large-scale environments with diversified application and authentication requirements required
• Experience with Saviynt or similar IGA tool is required
• SQL scripting experience is required
• Experience with Active Directory, Azure AD/EntraID, and SNOW ticketing system
• Ability to write and/or modify PowerShell and JSON scriptions
• Prior experience with API's would be a plus