Application Support Engineer
Bayport, New York, United States of America
Contract
1 day ago
$57 USD
Key skills
GoSQLAIActive DirectorySplunkPostmanJiraAgileCommunication
About this role
Description
We are looking for an Application Support Engineer to support essential manufacturing systems and business applications. This Long-term Contract position focuses on maintaining stable day-to-day operations, addressing technical issues quickly, and helping teams keep integrated platforms running efficiently. The ideal person is someone that can think of terms of root cause, not just resolution, uses SQL, Postman, and Splunk, and can work across application layer, identity layer and integration layer. The person in this role will work closely with both technical and business partners to investigate incidents, improve reliability, and strengthen overall system performance.
Responsibilities:
Handle application support requests from intake through resolution, ensuring each issue is thoroughly documented and progressed in a timely manner.
Watch system activity and log-based alerts, respond to operational risks, and take corrective steps before they affect users or critical processes.
Review operational reports to spot exceptions, synchronization gaps, and pending items, then resolve underlying issues to maintain steady performance.
Verify failed file transactions, reprocess data when needed, and protect the accuracy and continuity of connected workflows.
Collaborate with internal technology teams and business stakeholders to diagnose integration problems and reduce recurring service disruptions.
Contribute to Agile team routines by sharing status updates, discussing priorities, and supporting planning, review, and retrospective activities.
Use API and testing tools to validate transactions, restart workflows, and investigate issues tied to data movement or missing system activity.
Reproduce production defects in non-production environments and prepare detailed findings that help accelerate troubleshooting and correction.
Create well-structured defect tickets in Jira that clearly explain business impact, likely causes, and proposed next steps for resolution.
Identify trends across repeat incidents and recommend process or technical improvements that increase platform stability and user experience.
Requirements
Experience supporting enterprise applications in a fast-paced operational environment.
Hands-on knowledge of monitoring and log analysis tools, including Splunk or similar platforms.
Ability to use Postman or comparable tools for API validation, troubleshooting, and workflow testing.
Familiarity with Jira and Agile delivery practices within cross-functional teams.
Strong Excel skills for analyzing data, reviewing exceptions, and preparing operational reports.
Effective communication skills with the ability to work confidently with technical and non-technical partners.
Demonstrated problem-solving ability with a focus on root-cause analysis and long-term issue prevention.
Exposure to technologies such as Active Directory, Dell Technologies, computer hardware, Cisco technologies, and general application support practices.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
We are looking for an Application Support Engineer to support essential manufacturing systems and business applications. This Long-term Contract position focuses on maintaining stable day-to-day operations, addressing technical issues quickly, and helping teams keep integrated platforms running efficiently. The ideal person is someone that can think of terms of root cause, not just resolution, uses SQL, Postman, and Splunk, and can work across application layer, identity layer and integration layer. The person in this role will work closely with both technical and business partners to investigate incidents, improve reliability, and strengthen overall system performance.
Responsibilities:
Handle application support requests from intake through resolution, ensuring each issue is thoroughly documented and progressed in a timely manner.
Watch system activity and log-based alerts, respond to operational risks, and take corrective steps before they affect users or critical processes.
Review operational reports to spot exceptions, synchronization gaps, and pending items, then resolve underlying issues to maintain steady performance.
Verify failed file transactions, reprocess data when needed, and protect the accuracy and continuity of connected workflows.
Collaborate with internal technology teams and business stakeholders to diagnose integration problems and reduce recurring service disruptions.
Contribute to Agile team routines by sharing status updates, discussing priorities, and supporting planning, review, and retrospective activities.
Use API and testing tools to validate transactions, restart workflows, and investigate issues tied to data movement or missing system activity.
Reproduce production defects in non-production environments and prepare detailed findings that help accelerate troubleshooting and correction.
Create well-structured defect tickets in Jira that clearly explain business impact, likely causes, and proposed next steps for resolution.
Identify trends across repeat incidents and recommend process or technical improvements that increase platform stability and user experience.
Requirements
Experience supporting enterprise applications in a fast-paced operational environment.
Hands-on knowledge of monitoring and log analysis tools, including Splunk or similar platforms.
Ability to use Postman or comparable tools for API validation, troubleshooting, and workflow testing.
Familiarity with Jira and Agile delivery practices within cross-functional teams.
Strong Excel skills for analyzing data, reviewing exceptions, and preparing operational reports.
Effective communication skills with the ability to work confidently with technical and non-technical partners.
Demonstrated problem-solving ability with a focus on root-cause analysis and long-term issue prevention.
Exposure to technologies such as Active Directory, Dell Technologies, computer hardware, Cisco technologies, and general application support practices.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.