Production Manager - Remote

Knock is redefining the home buying and selling experience, and they are seeking a results-driven Production Manager to lead their lending sales team. The successful candidate will be responsible for managing daily sales operations, increasing loan pull-through percentages, ensuring compliance with regulatory requirements, and implementing process improvements to enhance efficiency and customer satisfaction.

Responsibilities:

• Lead your team by example, demonstrating how to properly support clients and referral partners through the lending process by maintaining a loan application pipeline, ensuring compliance within federal and state regulations, and company processes & procedures
• Drive strong sales growth from the Loan Officer team to meet and exceed company targets for loan applications and loans closed, owning your teams contributions towards Knock’s goals
• Promote a culture that puts People First, with an emphasis on best-in-class customer service that delights customers and referral partners
• Coach and guide your team in their development as lending professionals by maintaining an open door as a resource - teaching them how to fish instead of providing the fish and creating job aids, process, or policy where you see opportunities to do so
• Develop and grow market share by maintaining a quality network of business relationships that serves both as a source of referrals for your team and new mortgage lending opportunities
• Partner with managers in Operations and other cross-functional stakeholders to remove obstacles for your team to get every loan to an on-time closing
• Be a proactive knowledge source for Loan Officers, educating on mortgage services & products to assist Loan Advisors in helping customers determine the best options for their needs
• Continually learn, grow, and expand your knowledge while also supporting others’ learning; act as a mentor and be a resource for others inside and outside of your team
• Collaborate with the training coordinator to develop job aides for Loan Officers to thrive
• Maintain required NMLS and State Licensing in states where Knock is licensed to originate mortgage loans, including any required continuing education
• Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Requirements:

• Proven experience as a licensed Mortgage Loan Originator with a minimum of 5 years experience in the industry
• Demonstrated success leading teams of Mortgage Loan Originators as a Regional or Branch manager, or related position in the mortgage industry
• You are a great coach, a team player, and a fantastic communicator
• You get important $#!+ done and see initiatives through to completion
• An innate drive to fix or improve what you see broken around you and ability to operate independently
• Subject matter expert in FNMA and FHLMC guidelines
• Experience using Encompass, Optimal Blue, and Customer Relationship Management Systems
• Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock's commitment to making an impact, learning, putting people first, being open, and courageous
• Have proven success working 100% remote in prior positions & are experienced leading a distributed team
• Experience in FINTECH, lending start-up, or driving massive year over year volume growth
• Maintain required NMLS and State Licensing in states where Knock is licensed to originate mortgage loans, including any required continuing education