Desktop Support Technician
Dallas, Georgia, United States of America
Contract
1 hour ago
Key skills
CiOSAndroidCommunicationCollaboration
About this role
We are looking for Desktop Support Technician for our client in Dallas, TX
Job Title: Desktop Support Technician
Job Type: Contract
Job Overview:
- Deliver world-class IT support to onsite and remote end users.
- Independently resolve complex, break/fix issues in person or via telephone. Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software-related tasks as needed.
- Setup and monitor high-priority executive meetings utilizing collaboration and AV services.
- Provide smart hands support for network and voice services.
- Provide recommendations regarding new technologies to better support all executives, and users.
- Perform regular walkthroughs to provide proactive support to high visible individuals
- Acts as a resource for IT projects and initiatives in other functional areas as needed
- Receive and respond to incoming requests in a timely manner including occasional after-hours support.
- Follow set procedures for logging, reporting, and statistically monitoring desktop operations.
- Present the facts transparently to promote collaborative solutions.
- Bachelor s degree or equivalent experience (i.e. 7+ years experience in an IT technical role).
- 5+ years direct experience supporting C-Suite executives and other VIP staff
- 7+ years experience in desktop hardware, operating systems, smartphones, and printers.
- 7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
- 7+ years experience in business communication platforms such as messaging, video conferencing, telephony etc.
- A+ Certification or other similar Microsoft certifications are a plus.
- Basic knowledge of network hardware, including firewalls, routers, access points, bridges, switches, and patch panels a plus.
- Hands-on troubleshooting experience with the ability to perform under intense scrutiny.
- Working technical knowledge of current protocols, operating systems, and standards.
- Strong written and oral communication skills with a focus on executive-level support.
- Analytical and problem-solving abilities, with keen attention to detail.
- Self-motivated and directed, with the ability to effectively prioritize and execute.
- Experience working in a team-oriented, collaborative environment.
- Strong customer-service orientation with a focus on customer satisfaction.
- Highest degree of professionalism and integrity.