Senior Project Manager

RGP is currently seeking a Senior Project Manager to join our fast-growing ServiceNow Practice team. The resource will be responsible for the successful delivery of ServiceNow solutions and services, leading complex enterprise implementations and ensuring delivery excellence.

Responsibilities:

• Lead detailed project planning including scope definition, scheduling, milestone planning, and dependency management
• Establish and maintain governance cadence including status reporting, RAID logs, sprint reviews, and executive updates
• Coordinate cross-functional delivery teams including Solution Architects, Business Process Consultants, and Technical Leads
• Manage risk identification, mitigation planning, and proactive issue resolution throughout the engagement lifecycle
• Track financial performance at the project level including burn rate, forecasting, and budget adherence
• Support scope management and change control processes in partnership with practice leadership
• Facilitate stakeholder alignment workshops, milestone acceptance sessions, and go-live readiness planning
• Ensure adherence to ServiceNow implementation best practices and agreed delivery methodology (Agile, hybrid, or waterfall)
• Coordinate testing, UAT, cutover planning, and transition to hypercare or managed services where applicable
• Drive continuous improvement of delivery standards, documentation, and governance processes within the Practice

Requirements:

• 8+ years of project management experience in enterprise technology implementations
• 4+ years leading ServiceNow implementations in a client consulting environment
• Experience managing multi-workstream and multi-module implementations (ITSM, ITOM, HRSD, CSM, SPM, etc.)
• Demonstrated experience managing distributed and offshore delivery teams
• Strong understanding of Agile and hybrid delivery methodologies
• Experience managing large-scale project budgets and forecasting financial performance
• Experience using ServiceNow's Now Create methodology to structure and govern implementation engagements
• Experience preparing and delivering executive-level project briefings
• Ability to translate complex delivery issues into clear business impact statements and recommended actions for senior client stakeholders
• Experience identifying and documenting scope changes, assessing commercial impact, and partnering with practice leadership to execute change orders in a consulting/professional services context
• Understanding of statement of work (SOW) structures and the ability to manage delivery within contracted boundaries while identifying expansion opportunities
• Demonstrated ability to adapt project governance and reporting cadence to the client's preferred methodology, whether Agile, waterfall, or hybrid, without sacrificing delivery discipline
• Experience facilitating or participating in Agile ceremonies (sprint planning, retrospectives, backlog grooming) in the context of a platform implementation
• Experience establishing and enforcing quality gates at key delivery milestones, including design sign-off, build completion, UAT entry/exit, and go-live readiness
• Proven ability to maintain a forward-looking risk posture — identifying and escalating risks before they become issues rather than managing reactively
• Experience managing hypercare periods including defect triage and structured handoff to client support teams or managed services
• Ability to conduct post-implementation reviews and translate lessons learned into repeatable delivery improvements for the practice
• Bachelor's degree or equivalent practical experience
• Preferred certifications include PMP, ITIL, SAFe or PMI-ACP, and ServiceNow CSA