#118638 - Product Manager – Subscription Management (Quote-to-Cash)

Lifted, an Upwork Company is seeking a Product Manager to serve as a subject matter expert within the Quote-to-Cash domain, focused on subscription management systems and processes. The role involves collaborating across Product, Engineering, Finance, and Revenue Operations to ensure effective subscription lifecycle management.

Responsibilities:

• Own and optimize subscription lifecycle processes including offer configuration, activation, billing, collections, entitlements, renewals, upgrades, and cancellations
• Translate complex business requirements into clear product requirements, process flows, and documentation
• Partner cross-functionally with Product, Engineering, Finance, and Operations teams to drive system and process improvements
• Ensure subscription systems support accurate billing, entitlement management, and revenue reporting
• Support integration and data flow across subscription platforms and downstream systems
• Analyze subscription and billing data to troubleshoot issues, validate system outputs, and support reporting needs
• Contribute to scalable solutions that support growth and operational efficiency

Requirements:

• Experience working in subscription management, order-to-cash, or revenue operations within a SaaS, technology, or marketplace company
• Deep understanding of subscription lifecycle processes including billing, entitlements, renewals, and cancellations
• Hands-on experience with subscription or billing platforms such as Zuora, Recurly, Chargebee, Stripe Billing, or Salesforce CPQ
• Strong knowledge of billing models including flat-rate, tiered, usage-based or metered, and hybrid approaches
• Familiarity with revenue recognition principles such as ASC 606 and how subscription events map to revenue schedules
• Experience collaborating across Product, Engineering, Finance, and Operations teams
• Strong analytical skills with the ability to translate business processes into structured requirements and documentation
• Ability to work with data to validate, reconcile, and troubleshoot subscription and billing workflows
• Strong communication skills with the ability to influence both technical and business stakeholders
• Experience in high-volume marketplace or e-commerce subscription environments
• Familiarity with ERP systems such as Workday, NetSuite, or SAP
• Knowledge of payment processing ecosystems including payment gateways and PCI compliance
• Experience with subscription analytics including churn analysis or LTV modeling
• Background in process improvement frameworks such as Lean or Six Sigma