#118639 - Product Manager – Contract Management / Quote-to-Cash

Lifted, an Upwork Company, is seeking a Contract Management Product Manager to serve as a subject-matter expert within the Quote-to-Cash domain. This role focuses on optimizing commercial processes related to contract lifecycle management while collaborating with various teams to ensure effective contract management infrastructure.

Responsibilities:

• Lead and optimize end-to-end contract lifecycle processes including quoting, pricing, approvals, execution, amendments, renewals, and terminations
• Partner with Sales, Legal, Finance, and Operations to design scalable deal workflows and governance frameworks
• Manage and enhance CPQ and CLM systems to support complex deal structures and commercial models
• Define and implement approval workflows, delegation frameworks, and deal desk processes
• Ensure accurate translation of contract terms into downstream systems including billing, entitlements, and revenue recognition
• Support troubleshooting and validation of contract, pricing, and order data
• Drive process improvements across Quote-to-Cash workflows to increase efficiency and compliance
• Document processes, workflows, and system requirements to support operational clarity and scalability
• Collaborate on integrations between CPQ/CLM platforms and ERP systems

Requirements:

• Experience in Contract Management, CPQ/CLM, Deal Desk, or Revenue Operations within SaaS, technology, or marketplace environments
• Strong understanding of the contract lifecycle from quote through renewal or termination
• Hands-on experience with CPQ/CLM platforms such as Salesforce CPQ, Zuora CPQ, Conga, Icertis, DocuSign CLM, Agiloft, or Ironclad
• Experience with complex pricing models including volume-based, tiered, bundled, ramp, custom, and multi-year agreements
• Experience managing approval workflows, deal desk governance, and delegation frameworks
• Understanding of downstream billing, entitlements, and revenue recognition processes
• Strong cross-functional collaboration skills across Sales, Legal, Finance, and Operations
• Strong analytical, process mapping, and documentation skills
• Experience validating contract, pricing, and order data
• Strong stakeholder communication and influence skills
• Understanding of ASC 606 and revenue recognition impacts
• Familiarity with ERP systems such as Workday, NetSuite, or SAP and their integration with CPQ/CLM platforms
• Experience in high-volume marketplace or enterprise sales environments
• Knowledge of e-signature platforms and contract workflow integrations
• Experience with contract analytics, obligation tracking, or compliance monitoring
• Background in process improvement frameworks such as Lean or Six Sigma