Customer Success Manager, PSA Verified (Remote - East Coast)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. They are seeking a meticulous and knowledgeable PSA Verified Customer Success Manager to join their PSA Vault team, where the role involves maintaining and expanding repack business for Verified clients and ensuring operational readiness and delivery of orders.

Responsibilities:

• Maintain acquisition and delivery schedules for repack customers post-launch
• Forecast future client orders for Vault Operations readiness
• Create check-ins for each client to maintain progress towards each series
• Highlight new opportunities for product growth with each client
• Suggest target high-value inventory to build around repack series
• Coordinate with client to adjust PSA offers campaigns to match inventory pacing needs
• Monitor social media on audience feedback for each product
• Review with Vault Operations team on all box supply refill needs
• Work with data team to monitor client health
• Work with finance and accounting to align on client reporting and invoicing
• Catalog common production issues and partner with your manager to improve workflows aimed at limiting the number of issues
• Collaborate with the Vault Operations team as needed to review and improve ingestion and logistical processes, clarifying any discrepancies or issues

Requirements:

• Familiarity and prior experience with standard concepts, practices, and procedures within the fulfillment ecosystem
• Proven ability to work independently and meet deadlines
• Passion for customer experience with a demonstrated track record of going above and beyond to create excellent customer experiences
• Strong attention to detail along with excellent research skills
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Strong understanding of Google Sheets, Docs and similar tools
• Excellent written and verbal communication skills along with collaboration skills to work effectively with cross-functional teams
• Candidates must be authorized to work in the United States
• Prior experience in supply forecasting
• Familiarity for card collecting and trading, with prior experience in the field being highly desirable