Technical Writer

Immediate need for a talented Technical Writer. This is a 06 Months Contract opportunity with long-term potential and is located in US (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-14048

Pay Range: $35 - $40/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Develop, write, and maintain SOPs, job aids, and technical training documentation for pharmacy operations
• Translate complex workflows into clear, actionable instructions for frontline employees
• Partner with SMEs, product, and business teams to gather requirements through direct interaction (often via phone)
• Observe workflows, ask probing questions, and document end-to-end processes including trigger points and decision steps
• Create documentation using MadCap Flare (daily use required) and HTML-based authoring
• Capture screenshots and system flows to enhance documentation clarity
• Manage full documentation lifecycle: Intake & assignment
• Stakeholder outreach
• Drafting & iteration
• Formal review & change control (regulatory alignment)
• Final deployment
• Work across multiple concurrent projects with SLAs typically around ~2 weeks (some faster, some more complex)
• Ensure compliance with quality standards, style guides, and regulatory requirements

Key Requirements and Technology Experience:

• Skills-2 years of technical writing experience (preferably in regulated environments)
• Hands-on experience with MadCap Flare (required daily usage)
• Experience writing in HTML or structured authoring environments
• Strong ability to analyze and document business processes from an end-user perspective
• Experience working with knowledge management systems (KMS)
• Excellent communication skills, with comfort engaging SMEs directly (phone preferred over email)
• Ability to work independently and own deliverables end-to-end
• Strong time management and ability to handle multiple parallel projects
• Experience in pharmacy, healthcare, or insurance domains
• Familiarity with Knowledge-Centered Service (KCS) methodology
• Experience with Information Mapping
• MadCap Flare (must-have)
• Technical Writing & SOP Development
• Consultative Stakeholder Engagement
• Analytical Thinking (end-user focused)
• Time Management & Prioritization
• Knowledge Management & KCS
• Portfolio required (must include SOPs, job aids, or technical documentation samples)

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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