Drive the successful adoption of multiple use cases across the organization, helping the customer quantify the business value of the partnership
Form strategic relationships with key stakeholders to understand customer’s objectives to develop strategic roadmaps and uncover expansion opportunities
Conduct regular business review meetings with key accounts
Act as the voice of the customer and drive requested enhancements with the product management and development teams
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Ensure account transparency by tracking client sentiment and key milestones in Salesforce and Gainsight
Partner with customer-facing account teams and executives to develop a strategic plan to help customers achieve their business objectives and to execute on upsell and cross sell opportunities
Anticipate client risks and strategize ways to help mitigate churn
Manage the customer contract renewal process and maintain a renewal forecast

Bachelor’s Degree or equivalent related experience
Customer-facing experience, relationship building, and driving customer transformation programs in the financial services industry.
Excellent communication, presentation, and problem-solving skills
Ability to translate business requirements into business solutions.
Advanced proficiency with the Microsoft Office Suite

To explore our benefits available in each country, please visit the Global Benefits page.
Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data.
This position is also eligible to participate in Seismic's incentive plans in addition to base salary.

Senior Customer Success Manager – Financial Services

Key skills