Customer Service Member

Patriot Disposal is one of the fastest-growing waste and recycling companies in the Mid-Atlantic, seeking a Customer Service Member to support key operations. This role involves responding to customer inquiries, resolving complaints, and collaborating with internal teams to ensure service quality and operational excellence.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat
• Address and resolve customer complaints with empathy and professionalism
• Process service requests and coordinate with internal teams to fulfill customer needs
• Maintain accurate records of customer interactions and transactions
• Identify opportunities to upsell additional services to existing customers
• Follow up with customers to ensure satisfaction and gather feedback
• Collaborate with other departments to resolve complex customer issues
• Process Payments

Requirements:

• High school diploma or equivalent
• 1--2 years of customer service experience, preferably in a call center or service-oriented environment
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and resolve conflicts effectively
• Proficiency in Microsoft Office Suite and CRM software
• Detail-oriented with excellent organizational skills
• Ability to work independently and as part of a team
• Knowledge of the waste management industry is a plus
• Bilingual preferred but not required