Project Manager I (East Region)

Panorama Education is a technology company building the leading platform for student insight and action in K-12. As a Project Manager I, you will serve as a trusted advisor to school districts, ensuring the adoption and implementation of Panorama’s products while managing project plans and client expectations.

Responsibilities:

• Manage a portfolio of 30-40 small- to medium-sized school district clients, representing approximately $2M in annual revenue across a range of products and services within the Panorama suite
• Translate district goals and strategic priorities into actionable project plans, timelines, and measurable outcomes
• Leverage insights from cross-district experience to guide expectations, inform trade-offs, and shape implementation plans
• Present options and alternatives to help clients solve challenges efficiently and sustainably
• Manage client expectations in partnership with Account Managers, aligning use cases to strategic goals
• Understand state legislation and incorporate it into best practice advising
• Manage complex onboarding and ongoing delivery projects across the full Panorama product suite
• Coordinate and facilitate project calls
• Track project timelines and milestones
• Oversee post-training platform refinement and ensure clients are ready for adoption
• Unblock project progress by coordinating with internal SMEs, escalating issues, and securing timely responses
• Own platform accuracy, data integrity, and overall reliability for assigned client portfolios
• Verify initial data access and readiness, including file receipt and header accuracy
• Oversee technical rollover processes and manage change requests following rollover completion
• Ensure system correctness through internal QA, data checks, and coordinated reviews before client-facing milestones
• Drive alignment across Implementation, Support and Survey Operations to ensure cohesive delivery
• Route product functionality questions, enhancement requests, and technical issues to the appropriate internal teams
• Coordinate ticket tracking and resolution across Integration, Survey Operations, Technical Support, and Product enhancement requests
• Contribute to a streamlined delivery model that reduces handoffs and strengthens partnership continuity
• Build deep product expertise across Panorama’s full suite to support client use cases and long-term adoption
• Educate clients on platform functionality, new enhancements, and best practices
• Support clients in enabling features such as Solara, survey instruments, Check-Ins, Enhanced Survey Reporting, and self-service tools
• Track and manage enhancement requests in partnership with Account Managers

Requirements:

• 1-3 years of relevant experience managing multi-stakeholder projects within an assigned client portfolio, ideally within SaaS, education, or related consultative environments
• Strong project management skills, with the ability to translate strategy into executable plans and drive progress across competing priorities
• Demonstrated success building and maintaining client relationships, with the judgment to guide expectations and present thoughtful alternatives
• Ability to scope and navigate technical concepts, data structures, and system configurations with accuracy and clarity
• Experience collaborating across cross-functional teams to solve challenges and ensure delivery excellence
• High level of organization, attention to detail, and comfort managing multiple projects simultaneously
• Product fluency and curiosity—able to learn, understand, and explain how platform features support client goals
• Experience with school districts, government agencies, or mission-driven organizations is a plus