Key skills
Business AnalysisProduct AnalysisProduct ManagementGap AnalysisData SynthesisDigital Product DevelopmentWorkflow DocumentationStakeholder ManagementOKRsCommunication
About this role
Mindlance is a company focused on delivering digital solutions and enhancing client experiences. In this role, you will analyze stakeholder needs, identify digitization opportunities, and collaborate with cross-functional teams to develop and manage product features.
Responsibilities:
- Analyze top-volume and high-impact paper forms to identify digitization opportunities and recommend paths to digital conversion
- Conduct gap analysis across client and operational journeys to identify friction, risk, and manual processes
- Identify and define digital use cases to address gaps in existing experiences and inform recommended paths to digitization
- Evaluate and support prioritization of forms based on volume, impact, complexity, and feasibility
- Generate insights to inform prioritization and sequencing decisions
- Identify dependencies, risks, and tradeoffs, and surface clear, data-driven recommendations
- Develop business and process documentation, including current state and future state workflows
- Translate business needs into clear decision artifacts
- Partner with Product, UX, and Technology to ensure requirements align to target digital experiences and platform capabilities
- Collaborate with cross-functional teams (Product, UX, Technology, Operations, Client Experience) to support definition of user experiences and requirements for digital web form capabilities
- Support intake and readiness of forms entering the digitization pipeline, including documentation and backlog preparation
- Track and report progress, risks, and outcomes through defined metrics and OKRs
- Provide regular updates and insights to stakeholders to support transparency and decision-making
Requirements:
- Experience as a Business Analyst, Product Analyst, or Product Manager supporting digital or operational initiatives
- Strong analytical skills with the ability to synthesize data, perform gap analysis, and translate insights into clear recommendations
- Demonstrated experience partnering cross-functionally across Product, Ops, Tech, UX, and Client Experience teams
- Excellent written and verbal communication skills; comfort presenting to senior stakeholders