IT - Business Systems Analyst III

Scalence L.L.C. is seeking a Business Systems Analyst - Level III to support their US Government Client IT Development Group. The role involves reviewing and analyzing user needs, documenting system requirements, and providing technical support for enterprise applications, while acting as a liaison between IT and users.

Responsibilities:

• Provide Application Analyst Support in the US Government Client IT Development Group to support Point of Sale application Retail System Software (RSS) Enterprise
• Provide business technical support of US Government Client mission critical enterprise application RSS, in handling maintenance/expansion projects, including bi-annual price change updates
• Coordinated day-to-day Project Management tasks of ServiceNow Management Tool (Incident, Problem, Knowledge, Change) including SOX Compliance documentation in (SIA, Release) TSLC Artifacts Library
• Lead activities of Software Developers in analyzing, documenting, providing technical support of application troubleshooting and incident resolution listed in ServiceNow
• Coordinate day-to-day tasks to analyze transactional data, technical support issues, data files, credit/debit transactions, leverage knowledgebase to resolve incidents, implement solutions, develop structured job aids, and develop customer service relationships with 3rd party vendors
• Performed SQL Queries (selects, updates, and deletes), data manipulation, transaction locking techniques, table definitions, and use of indexes
• Provide deliverable/task estimation for effort (work) and duration of project
• Provide functional expertise during SDLC AGILE development and testing of maintenance or code configuration changes
• Assist with software deployments by configuring application customizations, design or script application testing principles, recreate system failures, and able to analyze application faults and system logs
• Support maintenance releases for services and technology solutions to be operable in the Postal Service Technical Environment; maintenance releases included hardware, software, network, and database management system (DBMS) upgrades
• Review user requirements documentation; assisted in development of test plans; developed test data used in performing tests; and transformed test plans into test scripts

Requirements:

• Reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies
• Documents system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation
• Incumbents function as a liaison between IT and users and have both business and technical expertise
• Provide Application Analyst Support in the US Government Client IT Development Group to support Point of Sale application Retail System Software (RSS) Enterprise
• Provide business technical support of US Government Client mission critical enterprise application RSS, in handling maintenance/expansion projects, including bi-annual price change updates
• Coordinated day-to-day Project Management tasks of ServiceNow Management Tool (Incident, Problem, Knowledge, Change) including SOX Compliance documentation in (SIA, Release) TSLC Artifacts Library
• Lead activities of Software Developers in analyzing, documenting, providing technical support of application troubleshooting and incident resolution listed in ServiceNow
• Coordinate day-to-day tasks to analyze transactional data, technical support issues, data files, credit/debit transactions, leverage knowledgebase to resolve incidents, implement solutions, develop structured job aids, and develop customer service relationships with 3rd party vendors
• Performed SQL Queries (selects, updates, and deletes), data manipulation, transaction locking techniques, table definitions, and use of indexes
• Provide deliverable/task estimation for effort (work) and duration of project
• Provide functional expertise during SDLC AGILE development and testing of maintenance or code configuration changes
• Assist with software deployments by configuring application customizations, design or script application testing principles, recreate system failures, and able to analyze application faults and system logs
• Support maintenance releases for services and technology solutions to be operable in the Postal Service Technical Environment; maintenance releases included hardware, software, network, and database management system (DBMS) upgrades
• Review user requirements documentation; assisted in development of test plans; developed test data used in performing tests; and transformed test plans into test scripts
• In-depth knowledge of ALM Tool to create and track defects, business case to write AGILE Stories, submit business proposals for ITIL continual process improvements
• Familiarity of .Net framework, XML, C#, MS Visual Studio, Networking, Security, POS Hardware, Client System Internal, Client Peripheral, Client
• Knowledge of Agile Methodology practices
• Business level of organizational, analytical, reasoning and problem-solving skills
• SDLC Artifacts
• ServiceNow
• ALM
• VersionOne
• System Testing