Symetra is a national financial services company dedicated to helping people achieve their financial goals. They are seeking a Sr. Business Systems Analyst to perform cross-functional business and process analysis, collaborating with various stakeholders to document requirements and improve processes, ensuring high-quality investment data and service delivery.
Responsibilities:
- Stakeholder identification, selection of business analysis techniques, process that will be used to manage requirements, and how to access the progress of the work
- Evaluates project complexity of all domains (Business, IT, Vendor)
- Builds relationships with business partners including users, vendors, project team and management at all levels
- Develops a communication plan to meet the needs of all business partners and can adapt communication style to different audiences
- Utilizes some advanced techniques to measure quality of business analysis and can implement appropriate change based on the metrics
- Manages changes to requirements and assesses impact to scope of moderate to complex projects
- Manage conflicts and collaborates with project team and stakeholders to gain consensus
- Develops and maintains traceability of the requirements from planning through post-production phases of projects to ensure quality of delivery
- Has a good understanding of reuse standards and can help develop and apply new standards for maintaining analysis artifacts
- Creates comprehensive requirements artifacts at the level of details to support development of solution
- Facilitates reviews of requirements using formal and informal techniques for large projects
- Ability to use the more complex analysis techniques, identified in planning, to accurately flush out requirements
- Able to determine when additional information is needed to discover requirements that the stakeholder is not aware of
- Accurately documents the requirements so that the stakeholders understand and can review
- Validates the requirements are what the stakeholders intended in order to meet their needs
- Identify business needs, refine and clarify the definition of the needs and validate the solution meets the needs
- Problem definition and analysis, business case development, feasibility and definition of the scope
- Helps stakeholders identify areas of opportunity and facilitates exploration
- Has a broad understanding of business functions such as Service and Operations, Sales and Distribution, Compliance etc
- Understands organizational culture and uses relationships to influence decisions at project, business and management levels
- Has a good understanding of the framework of the company (structure, people, processes and technology
- Ability to prioritize requirements based on cost, timelines and business value
- Assess a large amount of information and can organize in ways that various stakeholders understand
- Leverages models to provide insight into opportunities for improvement
- Develops abstract models that describe business domain, in order to elect requirements
- Utilizes matrices to organize and show relationships between requirements
- Assess proposed solution to determine which solution best fits the business need, identify gaps in solution, and determine necessary workarounds or changes to the solution
- Validates the solution meets the business functionality as well as goals
- Analyzes the impact to existing workflows, processes and procedures that will occur with the implementation of the solution
- Helps the senior analyst define the capabilities and requirements (transition of data, work in progress and training) needed to support the solution
- Utilize process modeling tools and techniques in order to identify and breakdown phases of a process in order to create an understanding of the inputs, outputs, and operations that take place during each phase
- Assess the results of process analysis, on large projects, to determine potential targets for process improvement through removing waste and increasing efficiency
- Create modeling diagrams, for larger projects, that help define the requirements, identify gaps in requirements and workflows
- Analyze and document changes and how they impact downstream systems and workflows
- Develop acceptance criteria to ensure business needs are met
- Facilitate user acceptance testing for large to complex projects
- Utilize automation tools to ensure quality and efficiency in testing
- Analyze and document test plans, test cases and results
- Can provide some basic coaching on systems, processes, business analysis techniques and products to junior business analysts
- Ability to customize coaching approach based on the experience and learning style of the other analyst
Requirements:
- College degree or equivalent work experience preferred
- 5–8+ years of Business Analysis experience supporting complex, cross-functional business and technology initiatives
- Proven experience gathering, documenting, and managing business requirements, process flows, and system enhancements from discovery through implementation
- Strong process improvement and process mapping skills, with the ability to identify inefficiencies, streamline workflows, and drive operational efficiencies
- Experience partnering closely with both business users and IT teams, serving as a liaison to translate business needs into technical solutions and priorities
- Hands-on experience supporting system upgrades, enhancements, testing, and User Acceptance Testing (UAT), including development of test plans and acceptance criteria
- Strong analytical and problem-solving skills with the ability to assess impacts across systems, workflows, and downstream processes
- Excellent communication and stakeholder management skills, with the ability to facilitate meetings, influence decisions, and build strong partnerships across all levels of the organization
- High school diploma required
- This is a remote role with required travel to the Bellevue office for in-person events a few times per year
- Experience working with investment management, commercial lending, loan servicing, or financial services platforms preferred, including tools such as Moody's CreditLens or Precision Loan Management