Sr Business Systems Analyst

Symetra is a national financial services company dedicated to helping people achieve their financial goals. They are seeking a Sr. Business Systems Analyst to perform cross-functional business and process analysis, collaborating with various stakeholders to document requirements and improve processes, ensuring high-quality investment data and service delivery.

Responsibilities:

• Stakeholder identification, selection of business analysis techniques, process that will be used to manage requirements, and how to access the progress of the work
• Evaluates project complexity of all domains (Business, IT, Vendor)
• Builds relationships with business partners including users, vendors, project team and management at all levels
• Develops a communication plan to meet the needs of all business partners and can adapt communication style to different audiences
• Utilizes some advanced techniques to measure quality of business analysis and can implement appropriate change based on the metrics
• Manages changes to requirements and assesses impact to scope of moderate to complex projects
• Manage conflicts and collaborates with project team and stakeholders to gain consensus
• Develops and maintains traceability of the requirements from planning through post-production phases of projects to ensure quality of delivery
• Has a good understanding of reuse standards and can help develop and apply new standards for maintaining analysis artifacts
• Creates comprehensive requirements artifacts at the level of details to support development of solution
• Facilitates reviews of requirements using formal and informal techniques for large projects
• Ability to use the more complex analysis techniques, identified in planning, to accurately flush out requirements
• Able to determine when additional information is needed to discover requirements that the stakeholder is not aware of
• Accurately documents the requirements so that the stakeholders understand and can review
• Validates the requirements are what the stakeholders intended in order to meet their needs
• Identify business needs, refine and clarify the definition of the needs and validate the solution meets the needs
• Problem definition and analysis, business case development, feasibility and definition of the scope
• Helps stakeholders identify areas of opportunity and facilitates exploration
• Has a broad understanding of business functions such as Service and Operations, Sales and Distribution, Compliance etc
• Understands organizational culture and uses relationships to influence decisions at project, business and management levels
• Has a good understanding of the framework of the company (structure, people, processes and technology
• Ability to prioritize requirements based on cost, timelines and business value
• Assess a large amount of information and can organize in ways that various stakeholders understand
• Leverages models to provide insight into opportunities for improvement
• Develops abstract models that describe business domain, in order to elect requirements
• Utilizes matrices to organize and show relationships between requirements
• Assess proposed solution to determine which solution best fits the business need, identify gaps in solution, and determine necessary workarounds or changes to the solution
• Validates the solution meets the business functionality as well as goals
• Analyzes the impact to existing workflows, processes and procedures that will occur with the implementation of the solution
• Helps the senior analyst define the capabilities and requirements (transition of data, work in progress and training) needed to support the solution
• Utilize process modeling tools and techniques in order to identify and breakdown phases of a process in order to create an understanding of the inputs, outputs, and operations that take place during each phase
• Assess the results of process analysis, on large projects, to determine potential targets for process improvement through removing waste and increasing efficiency
• Create modeling diagrams, for larger projects, that help define the requirements, identify gaps in requirements and workflows
• Analyze and document changes and how they impact downstream systems and workflows
• Develop acceptance criteria to ensure business needs are met
• Facilitate user acceptance testing for large to complex projects
• Utilize automation tools to ensure quality and efficiency in testing
• Analyze and document test plans, test cases and results
• Can provide some basic coaching on systems, processes, business analysis techniques and products to junior business analysts
• Ability to customize coaching approach based on the experience and learning style of the other analyst

Requirements:

• College degree or equivalent work experience preferred
• 5–8+ years of Business Analysis experience supporting complex, cross-functional business and technology initiatives
• Proven experience gathering, documenting, and managing business requirements, process flows, and system enhancements from discovery through implementation
• Strong process improvement and process mapping skills, with the ability to identify inefficiencies, streamline workflows, and drive operational efficiencies
• Experience partnering closely with both business users and IT teams, serving as a liaison to translate business needs into technical solutions and priorities
• Hands-on experience supporting system upgrades, enhancements, testing, and User Acceptance Testing (UAT), including development of test plans and acceptance criteria
• Strong analytical and problem-solving skills with the ability to assess impacts across systems, workflows, and downstream processes
• Excellent communication and stakeholder management skills, with the ability to facilitate meetings, influence decisions, and build strong partnerships across all levels of the organization
• High school diploma required
• This is a remote role with required travel to the Bellevue office for in-person events a few times per year
• Experience working with investment management, commercial lending, loan servicing, or financial services platforms preferred, including tools such as Moody's CreditLens or Precision Loan Management