Senior Director of Engineering, AI & Mobile Growth Platforms - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Senior Director of Engineering, AI & Mobile Growth Platforms is responsible for modernizing and scaling technology to support Optum's sales and client teams, focusing on AI integration and mobile-first solutions.

Responsibilities:

• Serve as the senior engineering authority for growth, sales, and client experience platforms
• Own all technical decisions including architecture, platform selection, integration patterns, security models, scalability, and operational readiness
• Establish and enforce engineering standards for code quality, testing strategy, CI/CD, observability, reliability, and incident response
• Lead engineering managers and senior engineers, setting expectations for technical rigor, ownership, and delivery excellence
• Own and execute the roadmap to modernize how AI is used across sales and client workflows, moving from pilots to scaled, repeatable adoption
• Design and implement role‑based digital assistants (agents/digital co‑workers) that improve speed, quality, and consistency of work while keeping humans in control
• Drive an iterative approach that balances:
• Near‑term productivity agents and automations
• Longer‑term, end‑to‑end role‑based AI enablement
• Lead the design and build of agents within Salesforce, including Agentforce‑based solutions, workflows, actions, and outputs
• Combine Salesforce‑native capabilities (Agentforce, Flow, Prompt Builder, analytics) with sound engineering patterns to deliver production‑ready AI solutions
• Ensure Salesforce agents are workflow‑aware and support real scenarios such as:
• Meeting preparation
• Voice‑captured notes and summarization
• Task creation and follow‑ups
• Controlled, auditable record updates
• Design and build AI agents and assistive experiences outside Salesforce, enabling AI in the flow of work where users already operate
• Lead integrations with collaboration and engagement layers (e.g., mobile, Teams, other channels) so AI insights and actions reach users without forcing CRM context switching
• Define architecture patterns for multi‑channel, multi‑agent orchestration beyond any single platform
• Own the design and engineering of a mobile‑first experience that enables sales and client stakeholders to manage their daily work
• Lead deep workflow discovery to understand how users actually operate day to day (pre‑meeting, in‑meeting, post‑meeting, approvals, follow‑ups)
• Engineer mobile solutions that allow users to take action, not just view data-reducing reliance on email and desktop‑only processes
• Ensure mobile experiences are secure, performant, intuitive, and scalable across all Optum lines of business
• Own Salesforce as a core growth platform from an engineering perspective, not just configuration
• Make architectural decisions around:
• Custom vs platform capabilities
• Integration with client, product, pricing, contracting, and analytics systems
• Mobile performance and scalability
• Lead build / buy / partner decisions across the Salesforce ecosystem
• Partner with Growth Office leaders to operationalize a technology‑enabled cross‑sell and upsell strategy
• Ensure platforms surface actionable insights such as:
• Installed products and services
• Whitespace and adjacency opportunities
• Signals indicating expansion timing or risk
• Embed growth opportunities directly into seller and client workflows
• Own end‑to‑end delivery across a portfolio of initiatives spanning multiple teams and Optum businesses
• Balance innovation velocity with reliability, security, and compliance in a regulated healthcare environment
• Ensure solutions are production‑safe, observable, and support ongoing evolution

Requirements:

• 12+ years of progressive software engineering experience
• 8+ years as an engineering leader owning architecture and delivery for complex, enterprise-scale platforms
• 8+ years of experience leading engineering managers and senior technical leaders at scale
• 5+ years of experience building AI solutions, including: Agents within Salesforce (e.g., Agentforce or equivalent), Agents and AI services outside Salesforce, Strong grounding in core engineering principles: Distributed systems, API and integration design, Cloud-native architectures, Mobile engineering
• 3+ years of Salesforce engineering experience, including mobile and integrations
• Bachelor's degree in engineering, IT, or related field