Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Senior Director of Engineering, AI & Mobile Growth Platforms is responsible for modernizing and scaling technology to support Optum's sales and client teams, focusing on AI integration and mobile-first solutions.
Responsibilities:
- Serve as the senior engineering authority for growth, sales, and client experience platforms
- Own all technical decisions including architecture, platform selection, integration patterns, security models, scalability, and operational readiness
- Establish and enforce engineering standards for code quality, testing strategy, CI/CD, observability, reliability, and incident response
- Lead engineering managers and senior engineers, setting expectations for technical rigor, ownership, and delivery excellence
- Own and execute the roadmap to modernize how AI is used across sales and client workflows, moving from pilots to scaled, repeatable adoption
- Design and implement role‑based digital assistants (agents/digital co‑workers) that improve speed, quality, and consistency of work while keeping humans in control
- Drive an iterative approach that balances:
- Near‑term productivity agents and automations
- Longer‑term, end‑to‑end role‑based AI enablement
- Lead the design and build of agents within Salesforce, including Agentforce‑based solutions, workflows, actions, and outputs
- Combine Salesforce‑native capabilities (Agentforce, Flow, Prompt Builder, analytics) with sound engineering patterns to deliver production‑ready AI solutions
- Ensure Salesforce agents are workflow‑aware and support real scenarios such as:
- Meeting preparation
- Voice‑captured notes and summarization
- Task creation and follow‑ups
- Controlled, auditable record updates
- Design and build AI agents and assistive experiences outside Salesforce, enabling AI in the flow of work where users already operate
- Lead integrations with collaboration and engagement layers (e.g., mobile, Teams, other channels) so AI insights and actions reach users without forcing CRM context switching
- Define architecture patterns for multi‑channel, multi‑agent orchestration beyond any single platform
- Own the design and engineering of a mobile‑first experience that enables sales and client stakeholders to manage their daily work
- Lead deep workflow discovery to understand how users actually operate day to day (pre‑meeting, in‑meeting, post‑meeting, approvals, follow‑ups)
- Engineer mobile solutions that allow users to take action, not just view data-reducing reliance on email and desktop‑only processes
- Ensure mobile experiences are secure, performant, intuitive, and scalable across all Optum lines of business
- Own Salesforce as a core growth platform from an engineering perspective, not just configuration
- Make architectural decisions around:
- Custom vs platform capabilities
- Integration with client, product, pricing, contracting, and analytics systems
- Mobile performance and scalability
- Lead build / buy / partner decisions across the Salesforce ecosystem
- Partner with Growth Office leaders to operationalize a technology‑enabled cross‑sell and upsell strategy
- Ensure platforms surface actionable insights such as:
- Installed products and services
- Whitespace and adjacency opportunities
- Signals indicating expansion timing or risk
- Embed growth opportunities directly into seller and client workflows
- Own end‑to‑end delivery across a portfolio of initiatives spanning multiple teams and Optum businesses
- Balance innovation velocity with reliability, security, and compliance in a regulated healthcare environment
- Ensure solutions are production‑safe, observable, and support ongoing evolution
Requirements:
- 12+ years of progressive software engineering experience
- 8+ years as an engineering leader owning architecture and delivery for complex, enterprise-scale platforms
- 8+ years of experience leading engineering managers and senior technical leaders at scale
- 5+ years of experience building AI solutions, including: Agents within Salesforce (e.g., Agentforce or equivalent), Agents and AI services outside Salesforce, Strong grounding in core engineering principles: Distributed systems, API and integration design, Cloud-native architectures, Mobile engineering
- 3+ years of Salesforce engineering experience, including mobile and integrations
- Bachelor's degree in engineering, IT, or related field