Customer Success Manager (Coworking)

Uniti AI is revolutionizing the real estate industry by building a system of action for property management. As a Customer Success Manager, you will manage customer relationships in the coworking and office sectors, ensuring successful onboarding, adoption, and expansion of their services.

Responsibilities:

• Own the post-sale relationship for every coworking, flex, and office operator on your book — onboarding, adoption, renewal, and expansion
• Partner with the AE on a clean Sales-to-Implementation handoff, then run the kickoff and pilot phase alongside the Implementation Manager through go-live
• Monitor agent performance and operator health weekly — call quality, response time, tour-to-membership conversion, broker response, escalations — and surface risks before they become churn
• Lead renewal conversations and identify expansion paths into additional agent families and additional channels. You own the commercial conversation, not just the relationship
• Translate what you hear from operators into product feedback that lands with the right people on Product and Engineering. Be the operator's voice in the building
• Keep internal systems current — health scores, churn risk indicators, expansion forecasts, check-in cadence in Monday.com — so commercial leadership can see the book at a glance
• Develop real affinity for what coworking, flex, and office operators actually deal with day-to-day. Tour spaces. Sit in on broker calls. Share what you learn with the team
• Work with sales team on occasional outreach and closing of new accounts