K&K Global Talent Solutions Inc. is an international recruiting agency that has been providing technical resources in the Canada and the USA region since 1993. They are seeking a Customer Service Specialist to handle inbound calls and email inquiries related to payment and estimate statuses, requiring strong communication and data entry skills.

Responsibilities:

Handle inbound calls and email services inquiries on queries such as:
Process & status of Estimate or Supplement
Payment Status - Rental, Tow, Property Damage
Payment Issuance
Analyzing Payments - Void and Reissue requests
Status of Estimates, send copy, advise assignment submission instructions
Supplement or Estimate stuck in process
Status of Deductible
Status on Rental
Advise status on Tow
Advise status on Total Loss
Supplements not Approved, advice on supplement process
Customer service skills with good written and verbal communication skills (role requires email/fax/phone-based communication)
To have good data entry skills
To have good system skills in Excel, Word and Outlook to ensure clearance of high volumes
Expertise in Auto Claims area will be an advantage

Requirements:

Handle inbound calls and email services inquiries on queries such as: Process & status of Estimate or Supplement, Payment Status - Rental, Tow, Property Damage, Payment Issuance, Analyzing Payments - Void and Reissue requests, Status of Estimates, send copy, advise assignment submission instructions, Supplement or Estimate stuck in process, Status of Deductible, Status on Rental, Advise status on Tow, Advise status on Total Loss, Supplements not Approved, advice on supplement process
Customer service skills with good written and verbal communication skills (role requires email/fax/phone-based communication)
To have good data entry skills
To have good system skills in Excel, Word and Outlook to ensure clearance of high volumes
Expertise in Auto Claims area will be an advantage

Customer Service Specialist

Key skills

About this role

Responsibilities:

Requirements: